Common use of Support and Escalation Clause in Contracts

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of our Service Code, under the provisions of Appendix A. Trouble Tickets may be opened by any user of a managed system or by a Client’s designated IT Contact Person, by email to our Help Desk, or by phone. Each call will be assigned a Trouble Ticket number for tracking and dispatched by the Service Provider’s Service Department appropriately.

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of our Service CodeAppendix A, under the provisions of Appendix A. and with best effort after hours or on holidays. Trouble Tickets may must be opened by any user of a managed system or by a Client’s designated IT I.T. Contact Person, by email to our Help Desk, or by phonephone if email is unavailable. Each call will be assigned a Trouble Ticket number for tracking and dispatched by the Service Provider’s Service Department appropriately.tracking. Our escalation process is detailed in Appendix A.

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of our Service CodeAppendix A, under the provisions of Appendix A. and with best effort after hours or on holidays. Trouble Tickets may be opened by any user of a managed system or by a Client’s designated IT Contact Person, by email to our Help Desk, or by phonephone if email is unavailable. Each call or email will be assigned a Trouble Ticket number for tracking and dispatched by the Service Provider’s Service Department appropriately.tracking. Our escalation process is detailed in Appendix A.

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of our Service CodeAppendix A, under the provisions of Appendix A. and with best effort after hours or on holidays. Trouble Tickets may must be opened by any user of a managed system or by a Client’s designated IT I.T. Contact Person, by email to our Help Desk, sentinel ticket, or by phone. Each call will be assigned a Trouble Ticket number for tracking and dispatched by the Service Provider’s Service Department appropriately.tracking. Our escalation process is detailed in Appendix A.