Common use of Support and Escalation Clause in Contracts

Support and Escalation. 4.1. SERVSYS maintains an employee base with Technicians to adequately satisfy all of CLIENT’s support needs; however, SERVSYS may engage third− party services to supplement its employee base, as needed or desired and in its sole discretion, and, by executing this AGREEMENT, CLIENT acknowledges and accepts such third−party services SERVSYS may decide to engage. Moreover, SERVSYS’s engagement of such third− party services shall not alter or reduce CLIENT’S obligations hereunder. 4.2. SERVSYS will respond to and escalate CLIENT’s service requests as set forth in the Statement of Work. Each of CLIENT’s service requests will be assigned a case number for tracking purposes and will be escalated as needed (i.e., routed through various levels of support tiers for as long as the service request remains unresolved). 4.3. All support provided by SERVSYS to CLIENT is specifically subject to CLIENT meeting certain minimum standards required for SERVICES as set forth in the Statement of Work. SERVSYS reserves the right to make modifications to such minimum standard required for SERVICES from time to time, as required or desired and in its sole discretion, upon sixty (60) days’ written notice to CLIENT.

Support and Escalation. 4.1. SERVSYS TEKMYBIZ maintains an employee base with Technicians to adequately satisfy all of CLIENT’s support needs; however, SERVSYS TEKMYBIZ may engage third− third‐ party services to supplement its employee base, as needed or desired and in its sole discretion, and, by executing this AGREEMENT, CLIENT acknowledges and accepts such third−party third‐party services SERVSYS TEKMYBIZ may decide to engage. Moreover, SERVSYSTEKMYBIZ’s engagement of such third− party third‐party services shall not alter or reduce CLIENT’S obligations hereunder. 4.2. SERVSYS TEKMYBIZ will respond to and escalate CLIENT’s service requests as set forth in the Statement of Work. Each of CLIENT’s service requests will be assigned a case number for tracking purposes and will be escalated as needed (i.e., routed through various levels of support tiers for as long as the service request remains unresolved). 4.3. All support provided by SERVSYS TEKMYBIZ to CLIENT is specifically subject to CLIENT meeting certain minimum standards required for SERVICES as set forth in the Statement of Work. SERVSYS TEKMYBIZ reserves the right to make modifications to such minimum standard required for SERVICES from time to time, as required or desired and in its sole discretion, upon sixty (60) days’ written notice to CLIENT.