Support and Service Levels. Humanetics offers support and enhanced service levels in three tiers: Starter, Professional and Premium. As described further in this Cloud SLA, each tier provides Customer with specified benefits regarding (i) Support Hours and Response Times; (ii) Availability, and (iii) support measures for maintaining uptime of the Cloud Services. The applicable service level tier will be indicated in the Order. If no tier is indicated in an Order for Cloud Services, support and service levels will be provided according to the Starter tier. Starter, Professional and Premium service levels may not be available for all Cloud Services.
Appears in 5 contracts
Sources: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement