Common use of Support and Service Levels Clause in Contracts

Support and Service Levels. 1. During the Term, the SaaS Provider will provide the Support Services in accordance with the Service Levels during the Support Hours provided that: 1. the Customer provides the SaaS Provider with notice for applicable Services in accordance with any applicable system and processes as set out on the Site, as applicable; and 2. where required, the Customer assists with investigating and ascertaining the cause of the fault and provides to the SaaS Provider all necessary information relevant to the fault (including but not limited to what the Customer or their Personnel has done in relation to the fault).

Support and Service Levels. 1. ‌ During the Term, the SaaS Provider will provide the Support Services in accordance with the Service Levels during the Support Hours provided that: 1. the (a) The Customer provides the SaaS Provider with notice for applicable Services in accordance with any applicable system and processes as set out on the Site, as applicable; and 2. where (b) Where required, the Customer assists with investigating and ascertaining the cause of the fault and provides to the SaaS Provider with all necessary information relevant to the fault (including but not limited to what the Customer or their Personnel has done in relation to concerning the fault).

Support and Service Levels. 1. 6.1 During the Term, the SaaS Provider will provide the Support Services in accordance with the Service Levels during the Support Hours provided that: 1. the Customer provides the SaaS Provider with notice for applicable Services in accordance with any applicable system and processes as set out on the Site, as applicable; and 2. where required, the Customer assists with investigating and ascertaining the cause of the fault and provides to the SaaS Provider all necessary information relevant to the fault (including but not limited to what the Customer or their Personnel has done in relation to the fault).