Support and Training. 1. Service Provider must provide technical support via online helpdesk and toll-free phone number, at minimum during Business Hours (Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time), and 24x7x365 if required by Customer and requested prior to contract execution. 2. Service Provider must make training available online to users. 3. All support and training shall be provided at no additional cost to Customer, except for customized support and training expressly requested by Customer.
Appears in 5 contracts
Sources: Contract #29990, Contract #29992, Software Reseller Agreement