Common use of Support and Training Clause in Contracts

Support and Training. 10.1 Reseller shall be solely responsible for providing first level help desk support to End Users. 10.2 CSC will provide Platinum level Support Services to Reseller for its internal use of the Licensed Software. 10.3 In accordance with the applicable executed Maintenance and Support Order, CSC shall provide the following Support Services to Reseller: (a) second and third level help desk support to designated Reseller technical personnel, and (b) maintenance releases. 10.4 CSC shall provide: (a) training to Reseller’s personnel as generally provided to resellers of CSC Agility Platform for the Selling and marketing of the Licensed Software by Reseller to End Users. CSC will be responsible for travelling expenses only if incurred by CSC’s personnel for purposes of such training. All other training costs and expenses, including the costs of making the necessary facilities and equipment available and travelling expenses of Reseller’s personnel shall be borne by Reseller; and (b) access to the Documentation and marketing materials to be used by Reseller for purposes of Selling and marketing the Licensed Software to End Users in accordance with the terms of this Agreement, 10.5 In the event that Reseller fails to perform its support obligations to End Users as set forth in this Agreement and the executed CSC Agility Platform Maintenance and Support Orders, CSC shall have the right, but not the obligation, to provide support directly to End Users to the extent that Reseller’s failure affects the performance of CSC’s obligations under this Agreement. In such case, CSC may charge Reseller CSC’s then-current standard fees for such support.