Support and Updates. 3.1 Licensor will assist the registered user of Licensee with the initial installation of the Software Package by telephone or e-mail. Licensor will respond to all support calls as soon as reasonably possible. All support calls or e-mails have to be directed to the following contact point: ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇. 3.2 Licensor shall inform and make available to Licensee all new releases, build codes, fixes, patches or workarounds to the Software Package, as well as new versions/updates of Documentation that Licensor decide to make available at the date of release of such. 3.3 Additional support to that of Section 3.1, onsite support etc. is subject to separate agreement between the Parties concerning such work.
Appears in 3 contracts
Sources: End User Software License Agreement, End User Software License Agreement, End User Software License Agreement