Support Desk and New Release Sample Clauses

Support Desk and New Release. The Customer will use the akirolabs Support Desk to initiate Incident support requests. The Customer will receive technical support via the Support Desk. akirolabs will assign each In- cident with a Severity Level and use its reasonable efforts to respond to all support requests within the timeframes listed in Section 3 below. akirolabs, in its sole discretion, will determine the location and level of staffing required to deliver the Maintenance and Support Services to the Customer. akirolabs employs a Pooled Technical Support service model. akirolabs will maintain and manage a role and access matrix for all Authorized Users, confirming designated Authorized User access with the Customer sponsor, and on an ongoing basis, provide the building, configuration and changes for all Authorized User accounts in accordance with Au- thorized User administration policies. akirolabs provides the Support Desk to assist the Customer in identifying and resolving technical queries and problems with the akirolabs Services. The Customer will not use the Support Desk to learn how to use the akirolabs Services or as a substitute for training. akirolabs will not provide support for third party software, such as Internet Explorer, Microsoft Office products or HTML customizations. akirolabs will, from time to time, issue a New Release and the Customer is obliged to accept and use such New Release. The further use of a previous Release will not be possible.
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Related to Support Desk and New Release

  • Proposed Policies and Procedures Regarding New Online Content and Functionality By February 1, 2017, the Division will submit to OCR for its review and approval proposed policies and procedures (“the Plan for New Content”) to ensure that all new, newly-added, or modified online content and functionality will be accessible to people with disabilities as measured by conformance to the Benchmarks for Measuring Accessibility set forth above, except where doing so would impose a fundamental alteration or undue burden. a) When fundamental alteration or undue burden defenses apply, the Plan for New Content will require the Division to provide equally effective alternative access. The Plan for New Content will require the Division, in providing equally effective alternate access, to take any actions that do not result in a fundamental alteration or undue financial and administrative burdens, but nevertheless ensure that, to the maximum extent possible, individuals with disabilities receive the same benefits or services as their nondisabled peers. To provide equally effective alternate access, alternatives are not required to produce the identical result or level of achievement for persons with and without disabilities, but must afford persons with disabilities equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement, in the most integrated setting appropriate to the person’s needs. b) The Plan for New Content must include sufficient quality assurance procedures, backed by adequate personnel and financial resources, for full implementation. This provision also applies to the Division online content and functionality developed by, maintained by, or offered through a third-party vendor or by using open sources. c) Within thirty (30) days of receiving OCR’s approval of the Plan for New Content, the Division will officially adopt and fully implement the amended policies and procedures.

  • TERM AND SCOPE OF THE CIA A. The period of the compliance obligations assumed by Progenity under this CIA shall be five years from the effective date of this CIA. The “Effective Date” shall be the date on which the final signatory of this CIA executes this CIA. Each one-year period, beginning with the one-year period following the Effective Date, shall be referred to as a “Reporting Period.” B. Sections VII, X, and XI shall expire no later than 120 days after OIG’s receipt of: (1) Progenity’s final annual report; or (2) any additional materials submitted by Progenity pursuant to OIG’s request, whichever is later. C. The scope of this CIA shall be governed by the following definitions:

  • Prohibition of City Funding for Purchase of Single Serving Bottled Water The City’s policy is that City funds should not be used for the purchase of single-serving bottled water except for any of the following: • Public safety emergencies, investigations and extended deployments or activation of the Office of Emergency Services; • Situations where there is a high risk of cross-contamination with non-potable water; or • Situations where there are no reasonable alternatives to bottled water, such as large public events and when large quantities of water need to be distributed for health and safety reasons. An invoice seeking reimbursement from City for the cost of single-serving bottled water under one of the above exceptions must be accompanied by a waiver form provided by the City and signed by the Director.

  • Procedures for Providing NP Through Full NXX Code Migration Where a Party has activated an entire NXX for a single Customer, or activated at least eighty percent (80%) of an NXX for a single Customer, with the remaining numbers in that NXX either reserved for future use by that Customer or otherwise unused, if such Customer chooses to receive Telephone Exchange Service from the other Party, the first Party shall cooperate with the second Party to have the entire NXX reassigned in the LERG (and associated industry databases, routing tables, etc.) to an End Office operated by the second Party. Such transfer will be accomplished with appropriate coordination between the Parties and subject to appropriate industry lead times for movements of NXXs from one switch to another. Neither Party shall charge the other in connection with this coordinated transfer.

  • Distribution of UDP and TCP queries DNS probes will send UDP or TCP “DNS test” approximating the distribution of these queries.