Support Exclusions. Depot Support Service does not include the replacement of "consumables". In addition, Depot Support Service does not include the repair of damages, and Customer will not attempt to return damaged Product, resulting from: (a) Any cause external to the Products including, but not limited to, electrical work, fire, flood, water, wind, lightning, transportation, or any act of God; (b) Customer's failure to continually provide a suitable installation environment (as indicated in Kronos' published installation guidelines) including, but not limited to, adequate electrical power; (c) Customer's improper use, relocation, packaging, refinishing, management or supervision of the Product(s) or other failure to use Products in accordance with Kronos' published specifications; (d) Customer's use of the Products for purposes other than those for which they are designed or the use of accessories or supplies not approved by Kronos; (e) Government imposed sanctions, rules, regulations or laws preventing the shipment of the Products; or (f) Customer's repair, attempted repair or modification of the Products. Professional services provided by Kronos in connection with the installation of any Software or firmware upgrades, if available, and if requested by Customer, are not covered by Depot Support Services. Firmware (including equipment service packs) which may be available to resolve a Product issue is not installed by the Kronos Depot Repair Center but is available for download at Kronos' customer web site provided Customer is maintaining the Product under an annual Depot Support Services plan with Kronos.
Appears in 3 contracts
Sources: Contract for Workforce Management Systems and Related Products, Services and Solutions, Vendor Master Agreement, Vendor Master Agreement