Common use of Support Exclusions Clause in Contracts

Support Exclusions. 8.8 支持的例外情形。 (a) Unless otherwise agreed in writing by TELVENT, TELVENT does NOT provide Support Services for Third-Party Products, including but not limited to Crystal Reports. If TELVENT does provide Support Services for Third-Party Products at Customer’s written request, TELVENT’s Support Services for such Third-Party Products shall be rendered “AS-IS” and without warranty of any kind and such Support Services shall be for an additional fee at TELVENT’s then-current service rates. （a）除非 TELVENT 另行书面同意，TELVENT 不为第三方产品提供支持服务，包括但不限于水晶报表。如果 TELVENT 根据客户的书面请求为第三方产品提供支持服务，则 TELVENT 对此类第三方产品的支持服务应“按原样”提供，且不提供任何形式的担保，且此类支持服务应按照 TELVENT 当时的服务费率收取额外费用。 (b) Customer shall be responsible for payment for TELVENT equipment and materials if Customer’s employees, agents, consultants or contractors working on TELVENT equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, TELVENT equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay TELVENT for any associated services as a result of such malfunction or failure. （b）如果客户的员工、代理商、顾问或承包商在处理 TELVENT 设备和材料时导致此类设备或材料发生故障或失灵，客户应负责支付该 TELVENT 设备和材料的相关费用。如果发生此类事件，该 TELVENT 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付TELVENT 因此类故障或失灵而导致的任何相关服务费用。 (c) TELVENT and non-TELVENT system goods and software not specifically listed in the Transaction Document or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web-enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by TELVENT to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current TELVENT service rates. （c）未在交易文件或 CFP 用户指南中明确列为客户购买的支持级别下的 TELVENT 和非TELVENT 系统产品和软件不在支持服务范围内。通过任何个人通信手段（包括但不限于电话、传真、邮件、电子邮件、短信、微信和网络聊天）提供的技术援助、远程连接和诊断、材料、人工或 TELVENT 提供的其他支持协助如果是为了解决涉及未列明的产品、软件或设备问题，应以当时的 TELVENT 服务费率向客户收取费用。 (d) TELVENT will NOT provide Support Services on TELVENT software or goods from or repaired by a non-TELVENT-authorised agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by TELVENT will be subject to invoicing at the then-current TELVENT service rates. （d）TELVENT 不向未经 TELVENT 授权的代理商、分销商、经销商或其他第三方提供或维修的TELVENT 软件或产品提供支持服务。如果发生任何可归咎于第三方采购材料或服务的问题，TELVENT 进行的所有工作将按照当时的 TELVENT 服务费率开具发票。 (e) Unless specifically purchased as an option under a Transaction Document and described in the Transaction Document (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services. （e）除非在某项交易文件中作为某个选项被特别购买并在交易文件（或 CFP 用户指南）中提及，自定义应用程序或第三方程序的规划、安装、测试、扩展记录、修改和软件升级不包括在支持服务范围内。 (f) Unless otherwise agreed in writing by TELVENT, Goods identified as retired phase or due to become retired under the TELVENT lifecycle support policy during the Support Term will be excluded and will NOT be supported. （f）除非 TELVENT 另行书面同意，在支持期限内被确定为处于淘汰阶段或根据 TELVENT 生命周期支持政策即将淘汰的产品应被排除在外，并且不予支持。 (g) Supported Software identified as mature phase under the TELVENT lifecycle support policy will be supported for a maximum of one (1) year. （g）根据 TELVENT 生命周期支持政策被确定为处于成熟阶段的支持软件的最长支持期限为一 （1）年。 (h) All decisions made by Customer relating to the implementation of TELVENT’s advice and recommendations are the sole responsibility of Customer. To the extent Support Services are of an advisory nature, no specific business result is assured or guaranteed. （h）客户作出的与实施 TELVENT 建议和推荐有关的所有决定均由客户全权负责。支持服务仅具有咨询性质，TELVENT 不确保或保证具体的业务成果。 8.9 Access to Facilities and Equipment. Customer will furnish at no cost to TELVENT suitable and safe working space, storage space, adequate telephone, light, ventilation, regulated electric power, and outlets for testing purposes. These facilities will be within a reasonable distance from Goods or Supported Software covered under the Support Services. TELVENT shall have full and free access to the Goods and Supported Software in order to provide any on-site corrective Support Services. Customer will identify person(s) who will interface with TELVENT or other designated support center under the terms of the Agreement. Any maintenance or repair services performed on the Goods or Supported Software by Customer or third-party personnel resulting in additional material or corrective support service requirements by TELVENT will be invoiced at then-current time and material service rates. 8.9 使用设施和设备。客户将免费为 TELVENT 提供合适且安全的工作空间、存储空间、充足的电话、照明、通风、稳压电力以及用于测试目的的插座。此类设施将与支持服务所涵盖的产品或支持软件之间保持合理的距离。为了提供任何具有纠正性质的现场支持服务，TELVENT 可以完全免费访问产品和支持软件。客户将根据协议条款识别会与 TELVENT 或其他指定支持中心对接的人员。因客户或第三方人员对产品或支持软件所进行的任何维护或维修服务而导致 TELVENT 需要提供额外材料或纠正性支持服务，将按当时的时间和材料服务费率开具发票。

Support Exclusions. 8.8 支持的例外情形。 (a) Unless otherwise agreed in writing by TELVENTAVEVA, TELVENT AVEVA does NOT provide Support Services for Third-Party Products, including but not limited to Crystal Reports. If TELVENT AVEVA does provide Support Services for Third-Party Products at Customer’s written request, TELVENTAVEVA’s Support Services for such Third-Party Products shall be rendered “AS-IS” and without warranty of any kind and such Support Services shall be for an additional fee at TELVENTAVEVA’s then-current service rates. （a）除非 TELVENT 另行书面同意，TELVENT AVEVA 另行书面同意，AVEVA 不为第三方产品提供支持服务，包括但不限于水晶报表。如果 TELVENT AVEVA 根据客户的书面请求为第三方产品提供支持服务，则 TELVENT AVEVA 对此类第三方产品的支持服务应“按原样”提供，且不提供任何形式的担保，且此类支持服务应按照 TELVENT AVEVA 当时的服务费率收取额外费用。 (b) Customer shall be responsible for payment for TELVENT AVEVA equipment and materials if Customer’s employees, agents, consultants or contractors working on TELVENT AVEVA equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, TELVENT AVEVA equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay TELVENT AVEVA for any associated services as a result of such malfunction or failure. （b）如果客户的员工、代理商、顾问或承包商在处理 TELVENT AVEVA 设备和材料时导致此类设备或材料发生故障或失灵，客户应负责支付该 TELVENT AVEVA 设备和材料的相关费用。如果发生此类事件，该 TELVENT 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付TELVENT 因此类故障或失灵而导致的任何相关服务费用AVEVA 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付 AVEVA因此类故障或失灵而导致的任何相关服务费用。 (c) TELVENT AVEVA and non-TELVENT AVEVA system goods and software not specifically listed in the Transaction Document or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web-enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by TELVENT AVEVA to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current TELVENT AVEVA service rates. （c）未在交易文件或 CFP 用户指南中明确列为客户购买的支持级别下的 TELVENT 和非TELVENT AVEVA 和非 AVEVA 系统产品和软件不在支持服务范围内。通过任何个人通信手段（包括但不限于电话、传真、邮件、电子邮件、短信、微信和网络聊天）提供的技术援助、远程连接和诊断、材料、人工或 TELVENT AVEVA 提供的其他支持协助如果是为了解决涉及未列明的产品、软件或设备问题，应以当时的 TELVENT AVEVA 服务费率向客户收取费用。 (d) TELVENT AVEVA will NOT provide Support Services on TELVENT AVEVA software or goods from or repaired by a non-TELVENTAVEVA-authorised agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by TELVENT AVEVA will be subject to invoicing at the then-current TELVENT AVEVA service rates. （d）TELVENT d）AVEVA 不向未经 TELVENT 授权的代理商、分销商、经销商或其他第三方提供或维修的TELVENT 软件或产品提供支持服务。如果发生任何可归咎于第三方采购材料或服务的问题，TELVENT AVEVA 授权的代理商、分销商、经销商或其他第三方提供或维修的 AVEVA 软件或产品提供支持服务。如果发生任何可归咎于第三方采购材料或服务的问题， AVEVA 进行的所有工作将按照当时的 TELVENT AVEVA 服务费率开具发票。 (e) Unless specifically purchased as an option under a Transaction Document and described in the Transaction Document (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services. （e）除非在某项交易文件中作为某个选项被特别购买并在交易文件（或 CFP 用户指南）中提及，自定义应用程序或第三方程序的规划、安装、测试、扩展记录、修改和软件升级不包括在支持服务范围内。 (f) Unless otherwise agreed in writing by TELVENTAVEVA, Goods ▇▇▇▇▇ identified as retired phase or due to become retired under the TELVENT AVEVA lifecycle support policy during the Support Term will be excluded and will NOT be supported. （f）除非 TELVENT AVEVA 另行书面同意，在支持期限内被确定为处于淘汰阶段或根据 TELVENT AVEVA 生命周期支持政策即将淘汰的产品应被排除在外，并且不予支持。 (g) Supported Software identified as mature phase under the TELVENT AVEVA lifecycle support policy will be supported for a maximum of one (1) year. （g）根据 TELVENT AVEVA 生命周期支持政策被确定为处于成熟阶段的支持软件的最长支持期限为一 （1）年。 (h) All decisions made by Customer relating to the implementation of TELVENTAVEVA’s advice and recommendations are the sole responsibility of Customer. To the extent Support Services are of an advisory nature, no specific business result is assured or guaranteed. （h）客户作出的与实施 TELVENT 建议和推荐有关的所有决定均由客户全权负责。支持服务仅具有咨询性质，TELVENT AVEVA 建议和推荐有关的所有决定均由客户全权负责。支持服务仅具有咨询性质，AVEVA 不确保或保证具体的业务成果。 8.9 Access to Facilities and Equipment. Customer will furnish at no cost to TELVENT AVEVA suitable and safe working space, storage space, adequate telephone, light, ventilation, regulated electric power, and outlets for testing purposes. These facilities will be within a reasonable distance from Goods or Supported Software covered under the Support Services. TELVENT AVEVA shall have full and free access to the Goods and Supported Software in order to provide any on-site corrective Support Services. Customer will identify person(s) who will interface with TELVENT AVEVA or other designated support center under the terms of the Agreement. Any maintenance or repair services performed on the Goods or Supported Software by Customer or third-party personnel resulting in additional material or corrective support service requirements by TELVENT AVEVA will be invoiced at then-current time and material service rates. 8.9 使用设施和设备。客户将免费为 TELVENT 提供合适且安全的工作空间、存储空间、充足的电话、照明、通风、稳压电力以及用于测试目的的插座。此类设施将与支持服务所涵盖的产品或支持软件之间保持合理的距离。为了提供任何具有纠正性质的现场支持服务，TELVENT AVEVA 提供合适且安全的工作空间、存储空间、充足的电话、照明、通风、稳压电力以及用于测试目的的插座。此类设施将与支持服务所涵盖的产品或支持软件之间保持合理的距离。为了提供任何具有纠正性质的现场支持服务，AVEVA 可以完全免费访问产品和支持软件。客户将根据协议条款识别会与 TELVENT AVEVA 或其他指定支持中心对接的人员。因客户或第三方人员对产品或支持软件所进行的任何维护或维修服务而导致 TELVENT AVEVA 需要提供额外材料或纠正性支持服务，将按当时的时间和材料服务费率开具发票。

Support Exclusions. 8.8 支持的例外情形。 (a) Unless otherwise agreed in writing by TELVENT, TELVENT does NOT provide Support Services for Third-Party Products, including but not limited to Crystal Reports. If TELVENT does provide Support Services for Third-Party Products at Customer’s written request, TELVENT’s Support Services for such Third-Party Products shall be rendered “AS-IS” and without warranty of any kind and such Support Services shall be for an additional fee at TELVENT’s then-current service rates. （a）除非 TELVENT 另行书面同意，TELVENT 不为第三方产品提供支持服务，包括但不限于水晶报表。如果 TELVENT 根据客户的书面请求为第三方产品提供支持服务，则 TELVENT 对此类第三方产品的支持服务应“按原样”提供，且不提供任何形式的担保，且此类支持服务应按照 TELVENT 当时的服务费率收取额外费用。 (b) Customer shall be responsible for payment for TELVENT equipment and materials if Customer’s employees, agents, consultants or contractors working on TELVENT equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, TELVENT equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay TELVENT for any associated services as a result of such malfunction or failure. （b）如果客户的员工、代理商、顾问或承包商在处理 TELVENT 设备和材料时导致此类设备或材料发生故障或失灵，客户应负责支付该 TELVENT 设备和材料的相关费用。如果发生此类事件，该 TELVENT 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付TELVENT 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付 TELVENT 因此类故障或失灵而导致的任何相关服务费用。 (c) TELVENT and non-TELVENT system goods and software not specifically listed in the Transaction Document or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web-enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by TELVENT to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current TELVENT service rates. （c）未在交易文件或 CFP 用户指南中明确列为客户购买的支持级别下的 TELVENT 和非TELVENT 和非 TELVENT 系统产品和软件不在支持服务范围内。通过任何个人通信手段（包括但不限于电话、传真、邮件、电子邮件、短信、微信和网络聊天）提供的技术援助、远程连接和诊断、材料、人工或 TELVENT 提供的其他支持协助如果是为了解决涉及未列明的产品、软件或设备问题，应以当时的 TELVENT 服务费率向客户收取费用。 (d) TELVENT will NOT provide Support Services on TELVENT software or goods from or repaired by a non-TELVENT-authorised agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by TELVENT will be subject to invoicing at the then-current TELVENT service rates. （d）TELVENT 不向未经 TELVENT 授权的代理商、分销商、经销商或其他第三方提供或维修的TELVENT 授权的代理商、分销商、经销商或其他第三方提供或维修的 TELVENT 软件或产品提供支持服务。如果发生任何可归咎于第三方采购材料或服务的问题，TELVENT 进行的所有工作将按照当时的 TELVENT 服务费率开具发票。 (e) Unless specifically purchased as an option under a Transaction Document and described in the Transaction Document (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services. （e）除非在某项交易文件中作为某个选项被特别购买并在交易文件（或 CFP 用户指南）中提及，自定义应用程序或第三方程序的规划、安装、测试、扩展记录、修改和软件升级不包括在支持服务范围内。 (f) Unless otherwise agreed in writing by TELVENT, Goods ▇▇▇▇▇ identified as retired phase or due to become retired under the TELVENT lifecycle support policy during the Support Term will be excluded and will NOT be supported. （f）除非 TELVENT 另行书面同意，在支持期限内被确定为处于淘汰阶段或根据 TELVENT 生命周期支持政策即将淘汰的产品应被排除在外，并且不予支持。 (g) Supported Software identified as mature phase under the TELVENT lifecycle support policy will be supported for a maximum of one (1) year. （g）根据 TELVENT 生命周期支持政策被确定为处于成熟阶段的支持软件的最长支持期限为一 （1）年。 (h) All decisions made by Customer relating to the implementation of TELVENT’s advice and recommendations are the sole responsibility of Customer. To the extent Support Services are of an advisory nature, no specific business result is assured or guaranteed. （h）客户作出的与实施 TELVENT 建议和推荐有关的所有决定均由客户全权负责。支持服务仅具有咨询性质，TELVENT 不确保或保证具体的业务成果。 8.9 Access to Facilities and Equipment. Customer will furnish at no cost to TELVENT suitable and safe working space, storage space, adequate telephone, light, ventilation, regulated electric power, and outlets for testing purposes. These facilities will be within a reasonable distance from Goods or Supported Software covered under the Support Services. TELVENT shall have full and free access to the Goods and Supported Software in order to provide any on-site corrective Support Services. Customer will identify person(s) who will interface with TELVENT or other designated support center under the terms of the Agreement. Any maintenance or repair services performed on the Goods or Supported Software by Customer or third-party personnel resulting in additional material or corrective support service requirements by TELVENT will be invoiced at then-current time and material service rates. 8.9 使用设施和设备。客户将免费为 TELVENT 提供合适且安全的工作空间、存储空间、充足的电话、照明、通风、稳压电力以及用于测试目的的插座。此类设施将与支持服务所涵盖的产品或支持软件之间保持合理的距离。为了提供任何具有纠正性质的现场支持服务，TELVENT 可以完全免费访问产品和支持软件。客户将根据协议条款识别会与 TELVENT 或其他指定支持中心对接的人员。因客户或第三方人员对产品或支持软件所进行的任何维护或维修服务而导致 TELVENT 需要提供额外材料或纠正性支持服务，将按当时的时间和材料服务费率开具发票。

Support Exclusions. 8.8 支持的例外情形。 (a) Unless otherwise agreed in writing by TELVENTAVEVA, TELVENT AVEVA does NOT provide Support Services for Third-Party Products, including but not limited to Crystal Reports. If TELVENT AVEVA does provide Support Services for Third-Party Products at Customer’s written request, TELVENTAVEVA’s Support Services for such Third-Party Products shall be rendered “AS-IS” and without warranty of any kind and such Support Services shall be for an additional fee at TELVENTAVEVA’s then-current service rates. （a）除非 TELVENT 另行书面同意，TELVENT 不为第三方产品提供支持服务，包括但不限于水晶报表。如果 TELVENT 根据客户的书面请求为第三方产品提供支持服务，则 TELVENT 对此类第三方产品的支持服务应“按原样”提供，且不提供任何形式的担保，且此类支持服务应按照 TELVENT 当时的服务费率收取额外费用AVEVA 另行書面同意，AVEVA 不為協力廠商產品提供支援服務，包括但不限於水晶報表。如果 AVEVA 根據客戶的書面請求為協力廠商產品提供支援服務，則 AVEVA 對此類協力廠商產品的支援服務應“按原樣”提供，且不提供任何形式的擔保，且此類支援服務應按照 AVEVA 當時的服務費率收取額外費用。 (b) Customer shall be responsible for payment for TELVENT AVEVA equipment and materials if Customer’s employees, agents, consultants or contractors working on TELVENT AVEVA equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, TELVENT AVEVA equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay TELVENT AVEVA for any associated services as a result of such malfunction or failure. （b）如果客户的员工、代理商、顾问或承包商在处理 TELVENT 设备和材料时导致此类设备或材料发生故障或失灵，客户应负责支付该 TELVENT 设备和材料的相关费用。如果发生此类事件，该 TELVENT 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付TELVENT 因此类故障或失灵而导致的任何相关服务费用b）如果客戶的員工、代理商、顧問或承包商在處理 AVEVA 設備和材料時導致此類設備或材料發生故障或失靈，客戶應負責支付該 AVEVA 設備和材料的相關費用。如果發生此類事件，該 AVEVA 設備和材料將以當時的設備和材料費率向客戶收取費用，客戶還應支付 AVEVA因此類故障或失靈而導致的任何相關服務費用。 (c) TELVENT AVEVA and non-TELVENT AVEVA system goods and software not specifically listed in the Transaction Document or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web-enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by TELVENT AVEVA to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current TELVENT AVEVA service rates. （c）未在交易文件或 c）未在交易檔或 CFP 用户指南中明确列为客户购买的支持级别下的 TELVENT 和非TELVENT 系统产品和软件不在支持服务范围内。通过任何个人通信手段（包括但不限于电话、传真、邮件、电子邮件、短信、微信和网络聊天）提供的技术援助、远程连接和诊断、材料、人工或 TELVENT 提供的其他支持协助如果是为了解决涉及未列明的产品、软件或设备问题，应以当时的 TELVENT 服务费率向客户收取费用使用者指南中明確列為客戶購買的支援級別下的 AVEVA 和非 AVEVA 系統產品和軟體不在支援服務範圍內。通過任何個人通信手段（包括但不限於電話、傳真、郵件、電子郵件、短信、微信和網路聊天）提供的技術援助、遠端連接和診斷、材料、人工或 AVEVA 提供的其他支援協助如果是為瞭解決涉及未列明的產品、軟體或設備問題，應以當時的 AVEVA 服務費率向客戶收取費用。 (d) TELVENT AVEVA will NOT provide Support Services on TELVENT AVEVA software or goods from or repaired by a non-TELVENTAVEVA-authorised agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by TELVENT AVEVA will be subject to invoicing at the then-current TELVENT AVEVA service rates. （d）TELVENT 不向未经 TELVENT 授权的代理商、分销商、经销商或其他第三方提供或维修的TELVENT 软件或产品提供支持服务。如果发生任何可归咎于第三方采购材料或服务的问题，TELVENT 进行的所有工作将按照当时的 TELVENT 服务费率开具发票d）AVEVA 不向未經 AVEVA 授權的代理商、分銷商、經銷商或其他協力廠商提供或維修的 AVEVA 軟體或產品提供支援服務。如果發生任何可歸咎於協力廠商採購材料或服務的問題，AVEVA 進行的所有工作將按照當時的 AVEVA 服務費率開具發票。 (e) Unless specifically purchased as an option under a Transaction Document and described in the Transaction Document (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services. （e）除非在某项交易文件中作为某个选项被特别购买并在交易文件（或 e）除非在某項交易檔中作為某個選項被特別購買並在交易檔（或 CFP 用户指南）中提及，自定义应用程序或第三方程序的规划、安装、测试、扩展记录、修改和软件升级不包括在支持服务范围内使用者指南）中提及，自訂應用程式或協力廠商程式的規劃、安裝、測試、擴展記錄、修改和軟體升級不包括在支援服務範圍內。 (f) Unless otherwise agreed in writing by TELVENTAVEVA, Goods ▇▇▇▇▇ identified as retired phase or due to become retired under the TELVENT AVEVA lifecycle support policy during the Support Term will be excluded and will NOT be supported. （f）除非 TELVENT 另行书面同意，在支持期限内被确定为处于淘汰阶段或根据 TELVENT 生命周期支持政策即将淘汰的产品应被排除在外，并且不予支持AVEVA 另行書面同意，在支持期限內被確定為處於淘汰階段或根據 AVEVA 生命週期支援政策即將淘汰的產品應被排除在外，並且不予支援。 (g) Supported Software identified as mature phase under the TELVENT AVEVA lifecycle support policy will be supported for a maximum of one (1) year. （g）根据 TELVENT 生命周期支持政策被确定为处于成熟阶段的支持软件的最长支持期限为一 g）根據 AVEVA 生命週期支持政策被確定為處於成熟階段的支援軟體的最長支援期限為一 （1）年。 (h) All decisions made by Customer relating to the implementation of TELVENTAVEVA’s advice and recommendations are the sole responsibility of Customer. To the extent Support Services are of an advisory nature, no specific business result is assured or guaranteed. （h）客户作出的与实施 TELVENT 建议和推荐有关的所有决定均由客户全权负责。支持服务仅具有咨询性质，TELVENT 不确保或保证具体的业务成果h）客戶作出的與實施 AVEVA 建議和推薦有關的所有決定均由客戶全權負責。支援服務僅具有諮詢性質，AVEVA 不確保或保證具體的業務成果。 8.9 Access to Facilities and Equipment. Customer will furnish at no cost to TELVENT AVEVA suitable and safe working space, storage space, adequate telephone, light, ventilation, regulated electric power, and outlets for testing purposes. These facilities will be within a reasonable distance from Goods or Supported Software covered under the Support Services. TELVENT AVEVA shall have full and free access to the Goods and Supported Software in order to provide any on-site corrective Support Services. Customer will identify person(s) who will interface with TELVENT AVEVA or other designated support center under the terms of the Agreement. Any maintenance or repair services performed on the Goods or Supported Software by Customer or third-party personnel resulting in additional material or corrective support service requirements by TELVENT AVEVA will be invoiced at then-current time and material service rates. 8.9 使用设施和设备。客户将免费为 TELVENT 提供合适且安全的工作空间、存储空间、充足的电话、照明、通风、稳压电力以及用于测试目的的插座。此类设施将与支持服务所涵盖的产品或支持软件之间保持合理的距离。为了提供任何具有纠正性质的现场支持服务，TELVENT 可以完全免费访问产品和支持软件。客户将根据协议条款识别会与 TELVENT 或其他指定支持中心对接的人员。因客户或第三方人员对产品或支持软件所进行的任何维护或维修服务而导致 TELVENT 需要提供额外材料或纠正性支持服务，将按当时的时间和材料服务费率开具发票使用設施和設備。客戶將免費為 AVEVA 提供合適且安全的工作空間、存儲空間、充足的電話、照明、通風、穩壓電力以及用於測試目的的插座。此類設施將與支援服務所涵蓋的產品或支援軟體之間保持合理的距離。為了提供任何具有糾正性質的現場支援服務，AVEVA 可以完全免費訪問產品和支援軟體。客戶將根據協定條款識別會與 AVEVA 或其他指定支持中心對接的人員。因客戶或協力廠商人員對產品或支援軟體所進行的任何維護或維修服務而導致 AVEVA 需要提供額外材料或糾正性支援服務，將按當時的時間和材料服務費率開具發票。