Support for Services. a. We will support a Service as specified in the Customer Contract. b. We are not obliged to support a Service in any way that is not specified. For instance, unless a Customer Contract states otherwise, we are not obliged to provide: i. on-site support; ii. software or hardware support; or iii. support outside Business Hours. c. If a Customer Contract includes a service level guarantee, we will provide support in accordance with it.
Appears in 2 contracts
Sources: Customer Contract, Customer Terms & Conditions
Support for Services. a. We will support a Service as specified in the Customer Contract.
b. We are not obliged to support a Service in any way that is not specified. For instance, unless a Customer Contract states otherwise, we are not obliged to provide:
i. I. on-site support;
iiII. software or hardware support; or
iiiIII. support outside Business Hours.
c. If a Customer Contract includes a service level guarantee, we will provide support in accordance with it.
Appears in 1 contract
Sources: Customer Terms & Conditions