Support Hours and Channels. Standard Support is provided during regular Business Hours. Remote access to customer environment may be required for proper support upon mutual coordinate with Customer. If remote access is not available, Company will not be responsible for any delay caused to the initial response time. Support hours are under Israel local time, Sunday through Thursday; 8:00am to 5:00pm (“Business Hours”). A request for response to a call during hours which are not Business Hours shall be subject to payment of additional fees in accordance with Company’s professional services rates.
Appears in 4 contracts
Sources: Terms of Use, Terms of Use, Terms of Use
Support Hours and Channels. Standard Support is provided during regular Business Hoursbusiness hours, Israel Standard Time. Remote access to customer environment may be (i.e. using screen-sharing technology such as WebEx/AT&T Connect etc.) is required for proper support upon mutual coordinate with Customersupport. If remote access is not available, Company supplier will not be responsible for any delay caused to the initial response time. time and time resolution.
2.1 Support hours are under Israel local time, Sunday through Thursday; 8:00am to 5:00pm (“Business Hours”). A request for response to a call during hours which are not Business Hours shall be subject to payment of additional fees in accordance with Company’s professional services rates.
2.2 Support Channels
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement
Support Hours and Channels. Standard Support is provided during regular Business Hours. Remote access to customer environment may be required for proper support upon mutual coordinate with Customer. If remote access is not available, Company will not be responsible for any delay caused to the initial response timetime and time resolution. Support hours are under Israel local time, Sunday through Thursday; 8:00am to 5:00pm (“Business Hours”). A request for response to a call during hours which are not Business Hours shall be subject to payment of additional fees in accordance with Company’s professional services rates.
Appears in 1 contract
Sources: Terms of Use