Support Maintenance Services. 13.1 Th Supplier shall provide the Maintenance Services in the Territory only and as set out in Call-Off Contract. 13.2 The Maintenance Services provided by the Supplier shall relate only to the Applications and Cloud Infrastructure. 13.3 All support requests and incidents relating to the Maintenance Services will in the first instance be logged using the Supplier support desk system. 13.4 The Buyer shall provide the fullest information possible to aid the Supplier in diagnosing any faults in either the Applications or the Cloud Infrastructure. 13.5 The Supplier shall aim to resolve all support problems according to its standard service level agreement.
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Sources: Supplier Terms, Supplier Terms, Supplier Terms