Common use of Support Procedures Clause in Contracts

Support Procedures. A. Support Procedures. (i) All Problems, Severe Problems, and Catastrophic Problems reported by either party must be submitted to the other party, as appropriate, via the technical support telephone number, via email or pager to the contact information set forth in the Support Table, and each such Problem, Severe Problem, and Catastrophic Problem will be given a unique reference number by the receiving party. (ii) The responsible party shall inform the other party’s technical support personnel of ongoing efforts to provide a Problem Resolution concerning Problems, Severe Problems, and Catastrophic Problems at least once per day, or more frequently if such is provided for in the Support Table until such Problem Resolution is complete. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (iii) In the event that there is a Minor Problem, Problem, Severe Problem or Catastrophic Problem during Non-Peak Hours, the reporting party shall contact the other party’s NOC via customer support pager at the email pager address provided herein for such purpose.

Support Procedures. A. Support Procedures. (i) All Problems, Severe Problems, and Catastrophic Problems reported by either party must be submitted to the other party, as appropriate, via the technical support telephone number, via email or pager to the contact information set forth in the Support Table, and each such Problem, Severe Problem, and Catastrophic Problem will be given a unique reference number by the receiving party. (ii) The responsible party shall inform the other party’s 's technical support personnel of ongoing efforts to provide a Problem Resolution concerning Problems, Severe Problems, and Catastrophic Problems at least once per day, or more frequently if such is provided for in the Support Table until such Problem Resolution is complete. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (iii) In the event that there is a Minor Problem, Problem, Severe Problem or Catastrophic Problem during Non-Peak Hours, the reporting party shall contact the other party’s 's NOC via customer support pager at the email pager address provided herein for such purpose.