Support Procedures. After assigning a Severity Category to a Defect, in accordance with Section 5(a) of this Exhibit “B”, Ehave will determine the escalation procedure to be followed, in accordance with the following: (i) Level 0: (ii) Level 1: (iii) Level 2: (iv) Level 3: 26. EXHIBIT “C” SERVICE LEVEL OBJECTIVES
Appears in 2 contracts
Sources: Collaboration and Services Agreement (Ehave, Inc.), Collaboration and Services Agreement (Ehave, Inc.)