Common use of Support Procedures Clause in Contracts

Support Procedures. T. Service incidents requiring assistance must be reported to the Service Center, by the Points of Contact, to the phone number, e-mail or website provided below. The Service Center is staffed to provide support during County’s normal business hours of 8:30 a.m. to 5:00 p.m., EST, Monday through Friday, excluding holidays. The Service Center can receive calls to report I.T. Service outages 24 hours a day, 7 days a week. Outages are defined as unexpected service downtime or error messages. Depending on severity, outage reports received outside of County’s normal business hours may not be responded to until the resumption of County’s normal business hours. Service Center Phone Number ▇▇▇-▇▇▇-▇▇▇▇ Service Center Email Address ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ Service Center Website ▇▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇▇ There is no cost to Public Body for this service. Public Body will receive 50% of Net Enhanced Access Fees collected from Online Payments, Over The Counter Payments and/or Pay Local Taxes. For purposes of Sharing Net Enhanced Access Fees, if the Public Body that entered into this Agreement is a Court, any Net Enhanced Access Fees that can be shared will be directed to and deposited with the Court’s Funding Unit or Units. Payments will be made quarterly based on the County’s fiscal year of October 1 through September 30. Net Enhanced Access Fees is defined as follows: • County will deduct a percentage from Public Body’s gross Enhanced Access Fees to cover transactional fees. The percentage will be recalculated every fiscal year due to changes in County’s costs incurred. County shall list the percentage of Enhanced Access Fee used to calculate transactional fees on the ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ website.

Support Procedures. T. Service incidents requiring assistance must be reported to the Service Center, by the Points of Contact, to the phone number, e-mail or website provided below. The Service Center is staffed to provide support during County’s normal business hours of 8:30 a.m. to 5:00 p.m., EST, Monday through Friday, excluding holidays. The Service Center can receive calls to report I.T. Service outages 24 hours a day, 7 days a week. Outages are defined as unexpected service downtime or error messages. Depending on severity, outage reports received outside of County’s normal business hours may not be responded to until the resumption of County’s normal business hours. Service Center Phone Number ▇▇▇-▇▇▇-▇▇▇▇ Service Center Email Address ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ Service Center Website ▇▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇▇ There is no cost to Public Body for this service. Public Body will receive 50% of Net Enhanced Access Fees collected from Online PaymentsPayments , Over The Counter Payments and/or Pay Local Taxes. For purposes of Sharing Net Enhanced Access Fees, if the Public Body that entered into this Agreement is a Court, any Net Enhanced Access Fees that can be shared will be directed to and deposited with the Court’s Funding Unit or Units. The Court and its Funding Unit or Units are responsible for agreeing upon the final allocation of any fees shared under this plan. Payments will be made quarterly based on the County’s fiscal year of October 1 through September 30. Net Enhanced Access Fees is defined as follows: • County will deduct a percentage from Public Body’s gross Enhanced Access Fees to cover transactional fees. The percentage will be recalculated every fiscal year due to changes in County’s costs incurred. County shall list the percentage of Enhanced Access Fee used to calculate transactional fees on the ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ website.