Common use of Support Program Clause in Contracts

Support Program. CineMassive’s Support Program provides general technical support coverage via remote and on-site personnel from CineMassive’s Support Desk. Specifically, CineMassive will provide the Customer with the following: a. Remote telephone support: Support Program support desk personnel are available by telephone seven (7) days a week, twenty-four (24) hours per day, three hundred sixty-five (365) days per year. b. Basic support: CineMassive will provide Basic Support for CineMassive‐integrated third‐party products. “Basic support” shall mean telephone troubleshooting and warranty claim processing on behalf of the Customer.

Support Program. CineMassive’s Support Program provides general technical support coverage via remote and on-site onsite personnel from CineMassive’s Support Desk. Specifically, CineMassive will provide the Customer with the following: a. Remote telephone telephonic support: Support Program support desk personnel are available by telephone seven (7) 7 days a week, twenty-four (24) 24 hours per day, three hundred sixty-five (365) 365 days per year. b. Basic Priority support: CineMassive will provide Basic Support Priority Support, as defined below, for CineMassive‐integrated third‐party productsCineMassive‐ manufactured Products. “Basic Priority support” shall mean telephone troubleshooting and warranty claim processing on behalf that support will be offered to Customer ahead of the Customerthose customers who opted out of CineMassive’s Support Program.