Support Representatives. Support shall be provided to LICENSEE support organization by named individuals. LICENSEE’s support individuals (“Support Representatives”) shall be reasonably competent in the use and operation of the Product and LICENSEE’s operating environment. The Support Representatives will act as primary interface to LICENSOR for Support purposes. LICENSOR will use its best efforts to address the problem identified by the Support Representative.
Appears in 2 contracts
Sources: Software License Agreement, Software License Agreement