Support Portal Sample Clauses
The Support Portal clause defines the provision and use of an online platform through which users can access technical support, submit service requests, and find resources related to the product or service. Typically, this clause outlines how users can log in, the types of support available (such as ticket submission, knowledge base access, or live chat), and any requirements for using the portal, such as authentication or hours of operation. Its core function is to centralize and streamline support interactions, ensuring users have a clear and efficient way to obtain assistance and resolve issues.
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Support Portal. Wazuh facilitates Support and Maintenance Services via the Wazuh Support Portal. Customer access, granted during the Subscription Term per Agreement terms, requires secure credentials provided via email by the primary point of contact within Wazuh. While the number of users with access credentials is not restricted, only authorized users can manage credentials. Customer shall maintain one authorized user at all times. In the event there is no authorized user to manage credentials, Customer's representative can oer evidence of authorization, such as relevant documents or a public demonstration of authority, as required at Wazuh's sole discretion. Wazuh bears no responsibility and explicitly disclaims liability for support requests initiated via the Support Portal. Possession of valid credentials will suice as authorization, allowing ▇▇▇▇▇ to promptly undertake requested tasks.
Support Portal. This is an online service to enable customers to submit questions or receive online technical support. The Support Portal enables customers to log and track the progress of the problem/request from inception to its resolution. You are able to submit tickets 24 hours a day, 7 days a week, even outside the normal Support operating hours. The customer Knowledge Base is an online article-based help site, located in the Support Portal.
Support Portal. Support of LICENSEE’s use of the Product shall be requested via the support portal (▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇) by using the Customer Support Portal ID stated in Product Schedule #1 and is provided 24 hours per day. In the event that the support portal is not available, LICENSEE can request support via ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇.
Support Portal. Customer may initiate request for Services through the web-based Support Center located at NoMachine's web site, ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/support#login. The Contact(s) are entitled to log in to the portal and use the Support Enquiries application to submit a request for any covered Services. Each submitted request is given a unique identification number. Services logged through the support portal are managed using the English language.
Support Portal. Snorkel AI shall provide the Support Services through its online Customer Support Portal (“Support Portal”) which enables submission of support requests. During the submission process, Customer may assign a priority level to an Issue; however, Snorkel AI may re-assign the priority level at its sole discretion. Incidents shall be submitted by Designated Support Contacts as identified by the Customer and provisioned as users in the Support Portal.
Support Portal. Customer’s designated personnel, up to a maximum number of individuals as agreed between parties in writing and set forth in the SaaS Order Form, shall use Finzly’s customer support portal to (a) report errors related to the operational use of the SaaS Services (“Errors”); (b) receive assistance related to questions on the operational use of the SaaS Services; and (c) verify a fix or workaround provided by Finzly. Customer will document and promptly report any Errors to Finzly with enough details to permit Finzly to reproduce the Error. Customer will assist Finzly with recreating and diagnosing each Error.
Support Portal. Upon reporting an Incident, the Customer receives a ticket ID which enables the Customer to clearly identify the Incidents reported by it. In addition, the Customer can transparently track the progress of its Incidents, report new Incidents and manage Incidents, all via the internet-based support portal waySupport, which is provided free of charge.
Support Portal. Customer may report errors or abnormal behavior of the Software (“Incidents”) by submitting a support ticket through Dataiku’s self-service support portal, available at ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇. Customer may also update existing support tickets and track support ticket status 24/7 through the support portal.
Support Portal. You can access our support platform via the Cadac website. Via the support platform, you can consult our knowledge base and register technical and/or functional questions about the use of the software, track progress and find your questions in your archive. There are costs associated with using the support portal. These costs are inclusive for Clients with a Cadac Support (CS), Cadac Cloudservices or NedGraphics maintenance contract. The purpose of the support services via the support platform is to support the Client during his/her work process. Per support ticket, a guideline of 1 hour of telephone support is applied whether or not in combination with remote access. Remote access is done with Cadac tooling (standard TeamViewer). If, during the handling of a question or problem, it turns out that it is too extensive and exceeds the 1-hour guideline and/or that the question concerns consultancy and/or execution services, it can be decided, in consultation with the client, to perform any additional services remotely or on site at the hourly/daily rate applicable at that time. These additional services are not included in the Cadac Support (CS), Cadac Cloudservices contract or NedGraphics maintenance contract. To use the support portal, one of the following conditions must be met, client has; - Cadac/NedGraphics-maintenance contract - Cadac Support (CS) - Cadac Cloudservices
Support Portal. 9T Labs offers to the Customer and its Authorized Employees a non-transferable right to use its Support Portal to report Errors during the term of this Agreement.