Common use of Support Requests Clause in Contracts

Support Requests. If you identify any of Your Equipment that is not performing to its specifications, you must submit a support request via email only to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇. Each request will be assigned a unique ticket number. All communication with regards to support request will be handled through Bolt’s ticketing system. • Repairs and Maintenance. Routine maintenance services, such as occasionally rebooting a miner, is included as part of the Base Fees. Non-routine maintenance and repair services, such as replacing the controller board on a miner or fans, is not included in the Base Fees. Bolt reserves the right, in its sole discretion, to determine if a certain type of repair or maintenance is routine and included in the Base Fees or if it is not. If repair or maintenance services are required for Your Equipment that are outside the scope of the routine services paid for through the Base Fees, Customer is responsible for communicating to Bolt their decision regarding repairing or maintaining Your Equipment in such context. Bolt’s hourly labor rate for non-routine maintenance and repair services is $75.00 per hour. If we know any such repairs or maintenance work will void an existing warranty on Your Equipment, we will endeavor to inform you of that, although Bolt bears no responsibility for ensuring its work or that of third-parties is in compliance with any warranty that applies to Your Equipment. Customer is always responsible for the cost of replacement parts. Customer is not entitled to a reduced or prorated fee should customer’s equipment require repair by Bolt or an outside repair center. Customer remains responsible for its full contract amount when Customer’s equipment is being repaired. • Account Changes. If Customer desires to change Your Equipment, or anything that affects the Services, you may make such changes through the Bolt Ticketing System. Bolt reserves the right to charge Customer for more Account Changes subject to other terms in this agreement.

Support Requests. If you identify any of Your Equipment that is not performing to its specifications, you must submit a support request via email only to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Each request will be assigned a unique ticket number. All communication with regards to support request will be handled through BoltNGD’s ticketing system. • Repairs and Maintenance. Routine maintenance services, such as replacing a fan in a miner or occasionally rebooting a miner, is included as part of the Base Fees. Non-routine maintenance and repair services, such as replacing the controller board on a miner or fansminer, is not included in the Base Fees. Bolt NGD reserves the right, in its sole discretion, to determine if a certain type of repair or maintenance is routine and included in the Base Fees or if it is not. If repair or maintenance services are required for Your Equipment that are outside the scope of the routine services paid for through the Base Fees, Customer is responsible for communicating to Bolt NGD their decision regarding repairing or maintaining Your Equipment in such context. BoltNGD’s hourly labor rate for non-routine maintenance and repair services is $75.00 per hour. If we know any such repairs or maintenance work will void an existing warranty on Your Equipment, we will endeavor to inform you of that, although Bolt NGD bears no responsibility for ensuring its work or that of third-parties is in compliance with any warranty that applies to Your Equipment. Customer is always responsible for the cost of replacement parts. Customer is not entitled to a reduced or prorated fee should customer’s equipment require repair by Bolt NGD or an outside repair center. Customer remains responsible for its full contract amount when Customer’s equipment is being repaired. • Account Changes. If Customer desires to change the mining pool, Your Equipment, or anything that affects the Services, you may make such changes through the Bolt NGD Ticketing System. Bolt NGD reserves the right to charge Customer for more Account Changes subject than three pool changes per month. Alternatively, Customer has the option to other terms in purchase Virtual Private Network access to a where Customer may make unlimited pool changes and also execute both soft and hard reboots. The cost of this agreementaccess can be found on the order form and is charged as a flat fee per miner per month. Customer must request this access on the Order Form.

Support Requests. If you identify any of Your Equipment that is not performing to its specifications, you must submit a support request via email only to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇. Each request will be assigned a unique ticket number. All communication with regards to support request will be handled through Bolt▇▇▇▇’s ticketing system. • Repairs and Maintenance. Routine maintenance services, such as occasionally rebooting a miner, is included as part of the Base Fees. Non-routine maintenance and repair services, such as replacing the controller board on a miner or fans, is not included in the Base Fees. Bolt reserves the right, in its sole discretion, to determine if a certain type of repair or maintenance is routine and included in the Base Fees or if it is not. If repair or maintenance services are required for Your Equipment that are outside the scope of the routine services paid for through the Base Fees, Customer is responsible for communicating to Bolt their decision regarding repairing or maintaining Your Equipment in such context. Bolt▇▇▇▇’s hourly labor rate for non-routine maintenance and repair services is $75.00 per hour. If we know any such repairs or maintenance work will void an existing warranty on Your Equipment, we will endeavor to inform you of that, although Bolt bears no responsibility for ensuring its work or that of third-parties is in compliance with any warranty that applies to Your Equipment. Customer is always responsible for the cost of replacement parts. Customer is not entitled to a reduced or prorated fee should customer’s equipment require repair by Bolt or an outside repair center. Customer remains responsible for its full contract amount when Customer’s equipment is being repaired. • Account Changes. If Customer desires to change Your Equipment, or anything that affects the Services, you may make such changes through the Bolt Ticketing System. Bolt ▇▇▇▇ reserves the right to charge Customer for more Account Changes subject to other terms in this agreement.