Common use of Support Response Times Clause in Contracts

Support Response Times. Response Times 7.1. Customer shall designate no more than one Hosted Application(s) administrator (“Designated Support Contact”) who may contact and interact with Fraxion in connection with Technical Support requests. 7.2. Customer’s Designated Support Contact shall answer questions and resolve issues as needed when they arise from other Users of the Hosted Application(s). 7.3. Customer’s Designated Support Contact enters support request tickets, works through Technical Support issues with Fraxion, and takes action as needed to implement the resolution to the issue. 7.4. Customer agrees that Fraxion may communicate, and follow instructions to make changes to Customer Data and/or Customer’s instances, with its Designated Support Contact via email, phone or through the Support Portal. 7.5. Customer shall ensure that Customer’s Designated Support Contact is trained on the use and administration of the Hosted Application(s).

Support Response Times. Response Times 7.1. Customer shall designate no more than one Hosted Application(s) administrator (“Designated Support Contact”) who may contact and interact with Fraxion in connection with Technical Support requests. 7.2. Customer’s Designated Support Contact shall answer questions and resolve issues as needed when they arise from other Users of the Hosted Application(s). 7.3. Customer’s Designated Support Contact enters support request tickets, works through Technical Support issues with Fraxion▇▇▇▇▇▇▇, and takes action as needed to implement the resolution to the issue. 7.4. Customer agrees that Fraxion may communicate, and follow instructions to make changes to Customer Data and/or Customer’s instances, with its Designated Support Contact via email, phone or through the Support Portal. 7.5. Customer shall ensure that Customer’s Designated Support Contact is trained on the use and administration of the Hosted Application(s).