Support Response Times. Our support response times shall be in accordance with the following table (Support Response Times): 0 Thirty (30) mins Two (2) hours One (1) hour 1 One (1) hour Twelve (12) hours Two (2) hours 2 One (1) hour Three (3) days Every Business Day 3 Four (4) hours Seven (7) days N/A 4 Four (4) hours with the next routine upgrade. N/A 0 (high) The product is not accessible by any Approved User.
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