Common use of Support Response Clause in Contracts

Support Response. If requested by Adobe under Section 5.5, ESPS shall provide telephone consultation within the next business day of ESPS' receipt of a telephone request for Level III Support by Adobe during ESPS standard business hours. ESPS shall provide a means whereby requests for consultation can be recorded outside of standard hours. Subject to the provisions of Section 5.5, ESPS shall use reasonable efforts to provide a workaround within fifteen (15) days of ESPS' receipt of a notice of any Material Defect and to correct such Material Defect within sixty (60) days of ESPS' receipt of such notice.