Support Response. Distributor will assign all Licensee requests for Error ---------------- support one of three response priorities which will dictate the timing and nature of the response as follows: High Priority. A major feature/function of the Licensed Program(s) is not ------------- working or the system integrity is at risk.
Appears in 2 contracts
Sources: Exclusive Distribution License Agreement (Primus Knowledge Solutions Inc), Exclusive Distribution License Agreement (Primus Knowledge Solutions Inc)