Common use of Support Service Responsibilities Clause in Contracts

Support Service Responsibilities. Provider shall: (a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections, and remedial programming; (b) provide unlimited telephone support during the hours of 8 a.m. to 6 p.m. CST on Business Days; (c) Provide online access to technical support bulletins and other user support information and forums, to the full extent Provider makes such resources available to its other customers[ for services identical to or substantially similar to the Services]; and (d) Respond to and Resolve Support Requests as specified in this Section 6.

Support Service Responsibilities. Provider shall: (a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections, and remedial programming; (b) provide unlimited telephone support during the hours of 8 a.m. to 6 p.m. CST on Business Days; (c) Provide online access to technical support bulletins and other user support information and forums, to the full extent Provider makes such resources available to its other customers[ for services identical to or substantially similar to the Services]; and (d) Respond to and Resolve Support Requests as specified in this Section 6.