Common use of SUPPORT SERVICES SUBSCRIPTIONS Clause in Contracts

SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the purchased Support Services Subscription, set forth in the Order Form, Sysdig shall provide the following level of support services: a) Standard Support Services. Customer will have access to the Customer Support Center, Monday through Friday, 9 a.m. to 5 p.m. (Customer’s local time). Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below. b) Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.