Support Topic Limitations. 8.7.1 SyncEzy reserves the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question. 8.7.2 SyncEzy may also limit or terminate Support Service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner.
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Sources: General Terms and Conditions, General Terms and Conditions