Common use of Support Window Clause in Contracts

Support Window. The default support windows defined in the MSA (Chapter 5.1.1 Service, support and maintenance window) is applicable for this SLA. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots for which the eHealth Call Center is available for the End-Users with a second line support for Infrastructure (HW, OS, Middleware and DB). Timeslots for which the eHealth Call Center is available for the End-Users with a second line support, including Application Support. Timeslots for which the eHealth Call Center is unavailable for the End-Users. The End-User will have the possibility to record a voice message that will be treated on the next Workday. Email is available 24/24 7/7 to send question.

Support Window. The default support windows defined in the MSA (Chapter 5.1.1 Serviceservice, support Support and maintenance Maintenance window) is applicable for this SLA. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots for during which the eHealth Call Contact Center is available for the End-Users with a second line support for Infrastructure (HW, OS, Middleware and DB). ) Timeslots for during which the eHealth Call Contact Center is available for the End-Users with a second line support, including the Application Support. Support Timeslots for during which the eHealth Call Contact Center is unavailable for the End-Users. The End-User will have the possibility to record a voice message that will be treated on the next Workday. Email is available 24/24 7/7 to send questionworking day.

Support Window. The default support windows defined in the MSA (Chapter 5.1.1 Service, support Support and maintenance Maintenance window) is applicable for this SLA. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 21:00 20:00 – 24:00 Legend Timeslots for which the eHealth Call Center is available for the End-Users with a second line support for Infrastructure (HW, OS, Middleware and DB). ) Timeslots for which the eHealth Call Center is available for the End-Users with a second line support, including Application Support. Support Timeslots for which the eHealth Call Center is unavailable for the End-Users. The End-User will have the possibility to record a voice message that will be treated on the next Workday. Email is available 24/24 7/7 to send question.