SYSTEM AVAILABILITY SLA AND CREDITS Sample Clauses
The System Availability SLA and Credits clause defines the minimum uptime or performance standards that a service provider must meet for their system or platform. It typically outlines specific metrics for system availability, such as a percentage of uptime over a given period, and details the process for monitoring and reporting outages or downtime. If the provider fails to meet these standards, the clause specifies that the customer is entitled to service credits or other compensation. This clause ensures accountability for service reliability and provides a clear remedy for customers if the agreed-upon service levels are not maintained.
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SYSTEM AVAILABILITY SLA AND CREDITS. 3.1 Claim process, Reports
SYSTEM AVAILABILITY SLA AND CREDITS. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice for the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and 2.1.2 below).
2.1.1. Claims for a Credit must be made in good faith and through a documented submission of a support case within 30 business days after the end of the relevant Month in which SAP did not meet the System Availability SLA for the Cloud Service.
2.1.2. Customers who have not subscribed to the Cloud Service directly from SAP must claim the Credit from their applicable SAP partner.
SYSTEM AVAILABILITY SLA AND CREDITS. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and
SYSTEM AVAILABILITY SLA AND CREDITS. SLA Ketersediaan Sistem dan Kredit
3.1 Claim process, Reports/ Proses Klaim, Laporan-laporan
3.2 System Availability/ Ketersediaan Sistem
SYSTEM AVAILABILITY SLA AND CREDITS. 3.1 Claim process, Reports.
SYSTEM AVAILABILITY SLA AND CREDITS. 3. 시스템 가용도 SLA 및 크레딧
3.1 Claim process, Reports 3.1 청구 절차, 보고서 Customer may claim a credit in the amount described in the table of Section 3.2 below in case of SAP’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA. SAP가 시스템 가용도 SLA를 달성하지 못한 경우, 고객은 아래 제3.2항의 표에 명시된 금액에서 크레딧을 청구할 수 있으며, 이 크레딧을 시스템 가용도 SLA가 달성되지 않았던 클라우드 서비스와 관련된 향후 청구서에 적용할 수 있습니다. Claims under this Service Level Agreement must be made in good faith and by submitting a support case within thirty (30) business days after the end of the relevant Month in which SAP did not meet the System Availability SLA. 본 서비스 수준 계약에 따른 청구는 SAP가 시스템 가용도 SLA를 달성하지 못했던 해당 역월이 끝난 후 삼십(30) 근무일 내에 지원 사례를 제출함으로써 성실하게 이루어져야 합니다. SAP will provide to customers a monthly report describing the System Availability percentage for the applicable Cloud Service either (i) by email following a customer’s request to its assigned SAP account manager, (ii) through the Cloud Service or (iii) through an online portal made available to customers, if and when such online portal becomes available. SAP는 (i) 고객이 자신에게 배정된 SAP 계정 관리자에게 요청 시 이메일을 통해서, (ii) 클라우드 서비스를 통해서, 또는 (Iii) 고객이 이용할 수 있도록 만든 온라인 포털을 통해서 (그러한 온라인 포털을 이용할 수 있게 되었을 때 또는 경우) 고객에게 해당 클라우드 서비스에 대한 시스템 가용도 비율을 설명하는 월별 보고서를 제공합니다.
3.2 System Availability 3.2 시스템 가용도
(i) 아래 제4조에 설명되어 있는 정규 정기 유지보수를 위한 예정된 다운타임, 또는 (ii) 제4조에 따라 해당 예정된 다운타임의 최소 오(5) 근무일 전 고객에게 통지된 기타 예정된 다운타임 또는 (iii) 합리적인 주의를 기울여도 피할 수 없는 예측하거나 예상할 수 없는 이벤트와 같이 SAP의 합리적 통제를 벗어나는 요인에 의해 야기되는 비가용성 예정된 다운타임 고객이 등록한 해당 클라우드 서비스의 예정된 다운타임은 “클라우드 서비스를 위한 정기 유지보수”라는 제목으로 아래 제4조에 명시되어 있습니다.
SYSTEM AVAILABILITY SLA AND CREDITS. 3.1. Claim process and reporting Customer may claim a credit in the amount described in the table below in case of Lobster’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Service that did not meet the System Availability SLA. Claims under this SLA must be made in good faith and by submitting a written request within thirty (30) days after the end of the relevant Month in which Lobster did not meet the System Availability SLA. Lobster will provide to Customer a report describing the System Availability percentage for the applicable Service for a specific month upon request. System Availability percentage is calculated as follows: System Availability percentage = * 100 System Availability SLA 99.5% System Availability percentage during each Month. Credit 2% of Monthly Subscription Fee for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fee.
SYSTEM AVAILABILITY SLA AND CREDITS. 2.1. Credit If ▇▇▇▇▇▇ fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and 2.1.2 below).
2.1.1. Claims for a Credit must be made in good faith and through a documented submission of a support case within thirty (30) business days after the end of the relevant Month in which Gisaia did not meet the System Availability SLA for the Cloud Service.
2.1.2. Customers who have not subscribed to the Cloud Service directly from Gisaia must claim the Credit from their applicable Gisaia partner.
SYSTEM AVAILABILITY SLA AND CREDITS. 3.1. Claim process and reporting Customer may claim a credit in the amount described in the table of clause 3.2 below in case of Lobster’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Service that did not meet the System Availability SLA. Claims under this SLA must be made in good faith and by submitting a written request within thirty (30) business days after the end of the relevant Month in which Lobster did not meet the System Availability SLA. Lobster will provide to Customer a report describing the System Availability percentage for the applicable Service for a specific month upon request.
SYSTEM AVAILABILITY SLA AND CREDITS. 2.1. Credit If AN ISLAND fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may applyto a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and