Common use of System Operations Plan; System Maintenance and Support Clause in Contracts

System Operations Plan; System Maintenance and Support. The Contractor shall submit a System Operations Plan that describes the operations plan for maintaining reliable Inmate telephone services, including: System design features, System monitoring, hardware redundancy, System maintenance, repair parts inventory, emergency response, contingency plans, and investigation of complaints or billing errors. The detailed System Operations Plan is due from the Contractor to the Sheriff Project Director and Probation Project Director thirty (30) calendar days following the effective date of this Agreement. The Contractor shall additionally provide the maintenance and support services with respect to the ITS as described in this Section 3.5 and otherwise in this Exhibit B (Statement of Work) (collectively, "Maintenance and Support Services").