System Support. As part of "System Support" services under this Agreement, Contractor shall (i) provide operational support for the System, including without limitation, support through a Help Desk, (ii) correct any and all Deficiencies, and (iii) provide Updates to the System Software in order to achieve Compatibility between Application Software and System Environment. In the event that (i) the System fails to meet the System Requirements relating to System performance or the System components are not all Compatible amongst each other and (ii) County, upon recommendation by Contractor, upgrades, repairs or replaces any of the System Environment components without remedying the resulting Deficiency, Contractor shall reimburse County for any and all amounts expended by County based on Contractor recommended System Environment upgrade to remedy such Deficiency. Without limiting any rights or remedies of County under this Agreement or at law or in equity, and except as may be required pursuant to Paragraph 8.2 (Transition Services) of Exhibit A (Additional Terms and Conditions), Contractor’s obligation to provide Maintenance and Support services shall cease concurrently with a release of Source Code to County pursuant to Paragraph 15.2 (Release Conditions).
Appears in 2 contracts
Sources: Automated Employee Scheduling System (Aess) Software and Services Agreement, Automated Employee Scheduling System Software and Services Agreement