Common use of System Support Clause in Contracts

System Support. Vendor will provide support services for the Licensed Software as follows: (a) Corrections to Errors which would not otherwise be addressed by scheduled Updates; and (b) Enhancements to the Licensed Software requested by the County to the extent such Enhancements are (i) agreed upon by the Vendor User Group and (ii) included within the scope of Updates as determined by Vendor. (c) Vendor shall provide support for previous releases for a minimum period of six (6) months following the general availability of a new release or software update, unless otherwise mutually agreed to, in writing, by Vendor and the County. The County shall install or have Vendor install, software updates, corrections, or enhancements within a six (6) month period to ensure full support from Vendor, unless mutually agreed to by both parties in writing.

System Support. Vendor PROVIDER will provide support services for the Licensed Software as follows: (a) Corrections to Errors which would not otherwise be addressed by scheduled Updates; and (b) Enhancements to the Licensed Software requested by the County to the extent such Enhancements are (i) agreed upon by the Vendor PROVIDER User Group and (ii) included within the scope of Updates as determined by VendorPROVIDER. (c) Vendor PROVIDER shall provide support for previous releases for a minimum period of six (6) months following the general availability of a new release or software update, unless otherwise mutually agreed to, in writing, by Vendor PROVIDER and the County. The County shall install or have Vendor PROVIDER install, software updates, corrections, or enhancements within a six (6) month period to ensure full support from VendorPROVIDER, unless mutually agreed to by both parties in writing.