Common use of Systems Availability Clause in Contracts

Systems Availability. Service unavailability resulting from Systems Unavailability will not be included in the “Estimated Response Time” calculation. For the purposes hereof, “Systems Unavailability” is defined as the Service Provider’s inability to connect to systems associated with the applicable Support Request, including, but not limited to, Oracle-NetSuite, Wrike, Google Drive, and Dell-Boomi.

Systems Availability. Service unavailability resulting from Systems Unavailability unavailability or inaccessibility of systems will not be included in the “Estimated Response Time” calculation. For the purposes hereof, “Systems Unavailabilityunavailability” is defined as the Service Provider’s inability to connect to systems associated with the applicable Support Request, including, but not limited to, Oracle-NetSuite, Wrike, Google Drive, NetSuite and Dell-Boomi.