Technical and Sales Assistance. The Company will assist Distributor in promoting sales of Products within the Territory by: 4.4.1 Providing periodic technical and sales seminars and programs relating to the sales and service of Products, in the United States for the training and certification of Distributor’s personnel, and the relevant certification criteria for such personnel; 4.4.2 Providing technical service and support, including the establishment of procedures for the installation, design and certified training process and the tools required for installation of Products; 4.4.3 Providing technical service and promotional literature including any documentation and drawings of maintenance procedures and tool configurations; 4.4.4 Making joint sales calls and conducting Product seminars in support of Distributor’s sales efforts in the Territory; 4.4.5 Providing the necessary personnel, guidance and support for the initial installation of a new Product in the Territory; 4.4.6 Providing new Product introduction service obligations; 4.4.7 Providing telephone support during normal business hours; 4.4.8 Making Company service and applications personnel available for assistance at its then prevailing hourly rates, plus travel expenses; 4.4.9 Providing Distributor with guidelines for staffing levels and the job descriptions and qualifications of such individuals; 4.4.10 Providing copies to Distributor of process, technical, service and safety bulletins; 4.4.11 Assisting Distributor in developing its Key Account and Tactical Plans; and 4.4.12 Providing any other assistance that Company may deem appropriate to promote Product sales in the Territory. Each party shall be responsible for the expenses (including the cost of transportation, meals and lodging) incurred by its own employees with respect to subparagraphs 4.4.1, 4.4.2, 4.4.4, and 4.4.5 above. In addition to this Section 4.4, Exhibit B, Part II also describes in general the Company’s overall responsibilities with respect to Equipment sales and service hereunder.
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Technical and Sales Assistance. The Company will assist Distributor in promoting sales of Products within the Territory by:
4.4.1 Providing periodic technical and sales seminars and programs relating to the sales and service of Products, in the United States for the training and certification of Distributor’s 's personnel, and the relevant certification criteria for such personnel;
4.4.2 Providing technical service and support, including the establishment of procedures for the installation, design and certified training process and the tools required for installation of Products;
4.4.3 Providing technical service and promotional literature including any documentation and drawings of maintenance procedures and tool configurations;
4.4.4 Making joint sales calls and conducting Product seminars in support of Distributor’s 's sales efforts in the Territory;
4.4.5 Providing the necessary personnel, guidance and support for the initial installation of a new Product in the Territory;
4.4.6 Providing new Product introduction service obligations;
4.4.7 Providing telephone support during normal business hours;
4.4.8 Making Company service and applications personnel available for assistance at its then prevailing hourly rates, plus travel expenses;
4.4.9 Providing Distributor with guidelines for staffing levels and the job descriptions and qualifications of such individuals;
4.4.10 Providing copies to Distributor of process, technical, service and safety bulletins;
4.4.11 Assisting Distributor in developing its Key Account and Tactical Plans; and
4.4.12 Providing any other assistance that Company may deem appropriate to promote Product sales in the Territory. Each party shall be responsible for the expenses (including the cost of transportation, meals and lodging) incurred by its own employees with respect to subparagraphs 4.4.1, 4.4.2, 4.4.4, and 4.4.5 above. In addition to this Section 4.4, Exhibit BC, Part II also describes in general the Company’s 's overall responsibilities with respect to Equipment sales and service hereunder.
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