Support times Sample Clauses

Support times. The support time is the period during which the technical customer service team responsible for the relevant product can be reached via the associated communication channel. The guaranteed support time for the various products can be found in Annex A to this Service Level Agreement.
View SourceView Similar (11)
Support times. Function - Resource Type Support Times (excluding public holidays at the relevant support location) Sev 1 Incidents - On-call Support
View SourceView Similar (2)
Support times. Provided that you've paid us the Fees you owe us, we'll provide you with technical support for the Software twentyCfour (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇) or webCbased ticketing (through ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
View SourceView Similar (2)
Support times. LLC will provide or cause to be provided direct technical support (the “Technical Support”) to Vet USA from 9:00 a.m. through 6:00 p.m. Central Standard Time (CST).
View SourceView Similar (2)
Support times. Provided that you’ve paid us the Fees you owe us, we’ll provide you with technical support for the Software from 10am to 6pm Pacific Time, Monday through Friday, excluding national Canadian holidays. We currently only offer support via email (write to us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇). You can contact our stalwart support team to answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for any issues you may beexperiencing.
View Source
Support times. Unless otherwise detailed in your License Contract support will be provided from 8am until 6pm GMT Monday to Friday excluding bank holidays. Support can be provided outside of the standard hours by prior arrangement. Weekday out- of-hours support and weekend support is available by prior arrangement but will be subject to additional charges. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of CMAP Software. Phone support requests will be handled in the order in which they are received. Email support requests will be processed in the order in which they are received.
View Source
Support times. Provided that the City has paid all required fees, Licensor will provide technical support for the Software twenty-four (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇) or web-based ticketing (through ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we’ll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
View Source
Support times. If Support Services are provided by Droople, Customer shall have the opportunity to reach Droople through such Support Requests during Business Days from 09:00 am to 05:00 pm CET (the Business Hours). If any Support Request is made to Droople outside of such Business Hours, Droople shall take note of such Support Request notification at the beginning of the next Business Hour time slot.
View Source
Support times. Provided that you've paid us the Fees you owe us, we'll provide you with technical support for the Software eight (8) hours per day, five (5) days per week, excluding weekends and national U.S. holidays, from 9 AM to 5 PM Eastern Time (UTC­5). We currently offer support via email (write to us at customer­▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇) or web­based ticketing (through ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇), or via a scheduled phone call to 1­866­FOG­CREEK (866­364­2733) or +1 (212) 279­2335. You can contact our amazing support team to help answer your questions on using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
View Source

Related to Support times

  • Contract Times The number of days or the dates stated in the Agreement to: (i) achieve Substantial Completion; and (ii) complete the Work so that it is ready for final payment as evidenced by Architect's or Owner’s representative’s written recommendation of final payment.

  • Lead Times Lead times for delivery of the Products are set forth in Schedule B to this Agreement (the “Lead Times”). Supplier shall deliver Products ordered by S&W by the applicable Delivery Date set forth in S&W’s Order, so long as the Delivery Date is consistent with the Lead Times. If applicable Lead Times are not set forth in Schedule B, the Delivery Date shall be such date as reasonably agreed to by the parties.

  • Project Timeline The Project Timeline establishes a start and end date for each Phase of the Project. Developed during the Initiate & Plan Stage and revised as mutually agreed to, if needed, the timeline accounts for resource availability, business goals, size and complexity of the Project, and task duration requirements.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.