TECHNICAL SERVICE AND SUPPORT Clause Samples
The Technical Service and Support clause outlines the obligations of a party, typically a service provider, to deliver technical assistance and maintenance for products or services supplied under the agreement. This may include providing help desk support, troubleshooting, software updates, or on-site repairs, and often specifies response times, hours of availability, and escalation procedures. Its core function is to ensure that the recipient has reliable access to expert help, minimizing downtime and resolving technical issues efficiently, thereby maintaining the smooth operation of the products or services covered by the contract.
TECHNICAL SERVICE AND SUPPORT. All Basic Hardware service offerings, except Parts Only Service, are entitled to the following technical service and support
TECHNICAL SERVICE AND SUPPORT. Immersion shall provide Logitech with ongoing engineering and technical support up to at least sixty (60) hours per week for the Planar Force Feedback Cursor Control Device, as reasonably requested by Logitech. So long as Logitech has "preferred customer status," Immersion will provide such ongoing engineering and technical support on a first priority basis. If Logitech does not have "preferred customer status", Immersion will continue to provide such ongoing engineering and technical support on an as-available basis without the sixty (60) hour per week minimum commitment. In consideration of any such support, whether on a priority or as-available basis, Logitech shall pay Immersion at a reasonable time and materials rate.
TECHNICAL SERVICE AND SUPPORT. Immersion shall provide Logitech with ongoing engineering and technical support up to at least [****] hours per week for the [****], as reasonably requested by Logitech. [****] In consideration of any such support, whether on a priority or as-available basis, Logitech shall pay Immersion at a reasonable time and materials rate.
TECHNICAL SERVICE AND SUPPORT. 4.1 Under the premise of fully complying with all the terms and conditions hereunder, the user is entitled to server room service available 7*24 hours and can enter into the server room within 7*24 hours to operate on its own equipments.
4.2 Under the premise of fully complying with all the terms and conditions hereunder, the user is entitled to technical consulting service available 7*24 hours.
4.3 Under the premise of fully complying with all the terms and conditions hereunder, the user is entitled to necessary operation services of the service provider authorized by the user. Unless other stipulated, such authorized operation is only limited to reboot service.
4.4 The user shall comply with the management rules of the service provider when entering the service provider’s server room, except for the user equipment, the user is not allowed to contact or operate on the equipments of the service provider or other users, or take pictures and make videos of the service provider’s server room, the equipments of the service or other users without written consent of the owner.
4.5 The above technical services and support shall be subject to the Boundary Point of the service provider’s equipment, unless granted with special authorization by the user or otherwise agreed upon by both parties, the service provider shall not operate on the equipments of the user.
TECHNICAL SERVICE AND SUPPORT. Under this activity, IBM will perform assistance services for up to 30 days (per year) for Technology Expert Labs services to assist the Customer with IBM products. The service includes, but is not limited to, assistance in activities such as:
TECHNICAL SERVICE AND SUPPORT