Common use of TECHNICAL SERVICE LEVEL AGREEMENTS Clause in Contracts

TECHNICAL SERVICE LEVEL AGREEMENTS. The Contractor shall provide and manage the following Technical SLA’s. Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) DS1 ≥ 99.2% ≥ 99.5% ≥ 99.8% P DS3 ≥ 99.7% ≥ 99.8% ≥ 99.9% P ISDN PRI ≥ 99.2% ≥ 99.5% ≥ 99.8% P Service(s):  Long Distance Network Access Transport (1.4.2.2.2) Objective(s): Rights and Remedies Per Occurrence: N/A Monthly Aggregated Measurements: First month the service fails to meet the committed SLA objective shall result in a 15 percent rebate of the TMRC. The second consecutive month the service fails to meet the committed SLA objective shall result in a 30 percent rebate of TMRC. Each additional consecutive month the service fails to meet the committed SLA objective shall result in a 50 percent rebate of the TMRC. Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Long Distance Network Access Transport ≤ 3 hours ≤ 2 hours ≤ 1 hour B

TECHNICAL SERVICE LEVEL AGREEMENTS. The Contractor shall provide and manage the following Technical SLA’s. Basic (B) Standard Standar d (S) Premier (P) Bidders Objective Commitment (B, S or P) DS1 ≥ 99.2% ≥ 99.5% ≥ 99.8% P DS3 ≥ 99.7% ≥ 99.8% ≥ 99.9% P ISDN PRI ≥ 99.2% ≥ 99.5% ≥ 99.8% P Service(s):  Long Distance Toll-Free Network Access Transport (1.4.2.2.2Section 1.5.2.3) Objective(s): Rights and Remedies Per Occurrence: N/A Monthly Aggregated Measurements: First month the service fails to meet the committed SLA objective shall result in a 15 percent rebate of the TMRC. The second consecutive month the service fails to meet the committed SLA objective shall result in a 30 percent rebate of TMRC. Each additional consecutive month the service fails to meet the committed SLA objective shall result in a 50 percent rebate of the TMRC. Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Long Distance Toll-Free Network Access Transport ≤ 3 hours ≤ 2 hours ≤ 1 hour B