Common use of Technical Standards Clause in Contracts

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/A

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance are ISO 270001 Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as stated in this link on page 24 Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A as per the Service Definition Offboarding The offboarding plan for this Call-Off Contract is N/A See Annex 1 Schedule 7 below. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 36,240 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 36,240 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 36,240 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible Provide cooperation as stated in the implementation plan and Supplier shall not be liable for N/A any deficiency or delay in delivering or completing the services and/or documentary deliverables if such deficiency or delay results from Buyer’s failure to provide cooperation Buyer’s equipment The If required to provide the Services the Buyer will provide Supplier timely access to offices, accommodations, to facilities, and equipment (including suitably configured computer systems), along with any required assistance, from the Buyer’s equipment personnel and contractors, reasonable co-operation, and complete and accurate information and data as appropriate and required in relation to be used with this the Services. Supplier’s information Not applicable Call-Off Contract N/A Supplier’s information charges and payment The following is Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency full breakdown. Payment method The payment profile method for this Call-Off Contract is monthly BACS payment: [Redacted] Payment profile The Supplier will automatically issue electronic invoices Annually in arrears advance unless the buyer has provided a written notice of termination at least 30 days in advance of the annual renewal date. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Invoice details The Supplier will issue electronic invoices Annually in advance. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to [Redacted] Note that for invoice queries only, you should contact the following: [Redacted] Invoice information required All invoices must include purchase order number Invoice frequency Invoice will be sent to the Buyer annually. Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 36,240.00 Call-Off Contract charges See Schedule 2The breakdown of the Charges is: Call-Off Contract charges Year One 30th June 2023- 29th June 2024 Annual Subscription [Redacted] Year One Total £18,120 Year Two 30th June 2024- 29th June 2025 – [Redacted] Year Two Total £18,120 Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A See Supplier's Terms Guarantee N/A Not applicable. Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]Not applicable. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Not applicable. Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Not applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. See Supplier's Terms Personal Data and Data Subjects Confirm whether See Schedule 7 of this Call-Off Contract together with Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Not applicable Social Value N/AApplicable social value information below from framework tender submission Fighting climate change – Traditional marketing and newsletter approaches to government communications have depended heavily on the use of paper-based publications delivered to resident households by post or other means. This approach carries a significant carbon footprint, even when the newsletter is recycled. In addition, the ability to share the newsletters or extend the reach of its contents is extremely limited. The addition of email publication services significantly reduces the carbon footprint of newsletter production, but the delivery reliability or consistently can vary depending on the service used to perform the delivery. Again, there is often little opportunity to extend the reach of the news deliv- ered. govDelivery’s cloud communications platform has an incredibly high digital delivery success rate, thanks to our government-only business focus. Internet providers inherently place a high degree of trust in our platform, so we consistently deliver your newsletter to their intended recipients. In addition, our unique govDelivery Network has a strong global govDelivery digital subscriber base, meaning you can potentially extend your electronic reach with little or no effort. Many of customers use the power of govDelivery to educate their communities about climate change and the impact of current levels of food waste, recycling, and other related behaviours. They have also invited residents to take part in community environmental challenges; inspired and celebrated local improvements and achievements; publi- cised and encouraged participation in community environmental and climate change public consultation exercises. One community regu- larly warn local motorists about expected annual migration paths of indigenous wildlife via govDelivery. Our platform’s intuitive user inter- face and content building tools make adding topics and content re- lated to climate change simple and timely. Equal opportunity Traditionally, many socially-disadvantaged or at-risk residents may have found it difficult to connect, interact and keep current with local council news, services and support; conversely, council staff may be challenged to identify and reach these individuals so that their views and needs are heard and addressed. Paper-based newsletters deliv- ered to households limit the audience to mainstream audiences. Those without a fixed address, or who find it difficult to assimilate non-digital written content without aids are inherently excluded from the information contained in a publication; furthermore, the content may not be relevant to these individuals. By using the govDelivery cloud communications platform to design, produce and distribute digi- tal community information, government agencies can ensure that a wider range of their constituents receive their messages. govDeliv- ery’s built-in accessible tool elements support content preparation that users can easily adjust to suit their particular viewing or listening needs: govDelivery content is compatible with all modern Web browsers and popular accessibility booster tools. Because newslet- ters can be delivered to a wide range of mobile devices, the audience can easily receive them with only a valid email address to subscribe. govDelivery topics can be set up to focus on particular subjects (e.g. available local services to support homeless residents, educational programmes or accessible business premises). Residents can then subscribe to newsletters relevant to their needs or interests. With re- gard to employment opportunities, govDelivery’s intuitive, easy-to- use user interface means that staff can produce content with little or no specialist experience. Since the design interface to the platform is web-based, there is no requirement to work in a specific location, meaning staff could work remotely if required. govDelivery has also been used by agencies such as police authorities to promote recruit- ment campaigns for new officers. Wellbeing Increasingly, councils and other government agencies are establish- ing corporate goals to promote healthy living and well-being and in- volve its residents and general community. The range of focus runs from making locations more accessible and conducive to walking, biking and other exercise to healthy eating ideas, mental and physi- cal health support resources and both team and individual chal- lenges. govDelivery’s ability to easily create topics and quickly de- velop focused content has been used extensively by our customers to inform and encourage their communities’ health and wellbeing. The Questions feature collects additional information defined by staff from subscribers which can be used to target particular audience de- mographics. Newsletters can be scheduled to develop a rhythm with information distribution and our campaigns functionality helps clients to develop a series of related newsletter content and then drip-feed them to subscribers. A great example of this is a UK County Coun- cil’s Hungry Little Minds campaign, where they created a topic spe- cific to those that registering births with the council. By collecting spe- cific information through the use of questions, they were able to tailor the information to the parent over the course of a dedicated cam- paign, knowing the age of the child and keeping the parent informed of key information throughout the first few weeks and months of the child's life. Another UK council’s email bulletins are now integral to the council’s outreach strategy, promoting health initiatives, mental health support, and exercise opportunities. The outreach strategy has attracted over 5000 subscribers to the council’s Sport and Physical Activity bulletin. Yet another borough council regularly publish healthy recipes and encourage residents to take part in exercise and wellbe- ing challenges.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance Service level agreement: The service level and availability criteria required for this Call-Off Contract are; Service delivery lifecycle complies with NCSC and ISO 20700 Standards 1 Duration of reviews Suppliers will be expected to conduct a system assurance review within 5 days unless departments require more time 5 days 2 Results Suppliers are expected to provide results from the assurance reviews with 5 days 5 days 3 Preparation Suppliers are expected to agree to attend meeting to prepare for audit Within 24 hours 4 Training Suppliers will agree to attend provided training session on how to conduct an assurance review Within 24 hours 5 Lessons learnt Suppliers will agree to attend and provide data to aid in lesson learnt workshops Within 24 hours Onboarding REDACTED TEXT under FOIA Section 43 Commercial Interests. Offboarding REDACTED TEXT under FOIA Section 43 Commercial Interests. Collaboration agreement N/A Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Limit on Parties’ liability The annual total liability of either Party for all Property Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year125% The annual total liability for Buyer Data Defaults will not exceed 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term. The annual total liability of the Supplier for Buyer Data all other Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or the greater of 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [. professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● ) employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency N/A Call-Off Contract charges and payment profile The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is monthly in arrears CallBACS Payment profile Payment can only be made following satisfactory delivery of pre-Off Contract value agreed certified products and deliverables Invoice details Before payment can be considered, each invoice must include a detailed elemental breakdown of work completed and the associated costs. The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract supplier will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition indicate to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which programme when milestones have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments met to standard IPR provisions] Social Value N/Aaid receipting.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited shall be as a Microsoft Specialist specified in Security Information Protection Statement(s) of Work and Governance Schedule 1 (Services). Service level agreement: Supplier shall utilise appropriately qualified Supplier staff. In the event that any Deliverable does not meet the relevant Acceptance Criteria, Supplier shall promptly (within two days of notification by Buyer) submit a remedial action plan to Buyer and the Parties shall meet to agree remedial actions in good faith. Following completion of the relevant remedial actions or within 10 days of the Buyer’s notification of the relevant Deliverable failing to meet the Acceptance Criteria (whichever is sooner), the Buyer may either request further remedial action or will follow the Variation process to remove the relevant Deliverable (or partial Deliverable) from scope and amend the Charges in accordance with the relevant Variation impact assessment. Onboarding Supplier shall cooperate with Buyer’s reasonably required onboarding activities Offboarding Supplier shall build knowledge transfer (KT) into all activities and Deliverables, including KT to Buyer’s exit and transition management resources (and other third parties where relevant). The service level Supplier shall provide all documentation and availability criteria required for this Callartefacts developed and delivered during the call-Off Contract are N/A Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A off contract duration. Collaboration agreement [This Call-Off Contract is conditional on Supplier shall reasonably collaborate with the Supplier providing a collaboration agreement to Buyer’s third party suppliers, appointed by the Buyer before from time to time to work on Evolve Portfolio projects, and shall in any case reasonably align outputs with those of such other suppliers, including for Buyer’s governance processes. Where Deliverables are closely aligned with parallel work of other projects within the Start date.] Evolve Portfolio, Buyer may request Supplier to lead on development of such Deliverables across Evolve. Limit on Parties’ liability Defaults by The annual total liability of either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party for all Property defaults will not exceed five hundred thousand pounds (£1,000,000 per year500,000). The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data defaults will not exceed ex- ceed five hundred thousand pounds (£1,000,000 500,000) or 125100% of the Charges payable by the Buyer to the Supplier during the Call-Call- Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults defaults will not exceed the greater of one million pounds sterling (£1,000,000 1,000,000) or 125% of the Charges payable by the Buyer to the Supplier during dur- ing relevant calendar year of the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/Force majeure A Buyer’s equipment The Buyer’s equipment to be used with Party may End this Call-Off Contract N/A Supplier’s information if the Other Party is affected by a Force Majeure Event that lasts for more than 10 consecutive days. Audit The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value Framework Agreement audit provisions will be incorporated under clause 2.1 of this Call-Off Contract is upto to value enable the Buyer to carry out audits. Clauses: 7.6 The Supplier’s records and accounts will be kept until the latest of £45,844 the following dates: • 7 years after the date of Ending or expiry of this Framework Agreement • 7 years after the date of Ending or expiry of this Call- Off Contract to expire or End • Another date agreed between the Parties 7.7 During the timelines highlighted in clause 7.6, the Supplier will maintain: • commercial records of the Charges and costs (including Subcontractors’ costs) and any variations to them, including proposed variations • books of accounts for this Framework Agreement and all Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance Contracts • MI Reports • access to its published accounts and trading entity information • proof of its compliance with its obligations under the Service This Call-Off Contract will include Data Protection Legislation and the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Transparency provisions under this Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope • records of the its delivery performance under each Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements including that of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Aits Subcontractors.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist are detailed in Security Information Protection and Governance the Statement of Work referenced in Schedule 1 ‘Services’. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A not applicable. Onboarding The onboarding plan (if any) for this Call-Off Contract is Project Kick Off meeting N/A shall be described in the Statement of Work referenced in Schedule 1 ‘Services’. Offboarding The offboarding plan (if any) for this Call-Off Contract is N/A shall be described in the Statement of Work referenced in Schedule 1 ‘Services’. Collaboration agreement [This In accordance with this Call-Off Contract is conditional on off Contract, the Buyer does not require the Supplier providing to enter into a collaboration agreement to the Buyer before the Start date.] Collaboration Agreement. Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year100% of the charges payable by the Buyer to the Supplier during the Call-Off Contract Term. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125100% of the Charges charges payable by the Buyer to the Supplier during the Call- Off Contract Term. The aggregate liability of the Supplier for all Defaults will in no event exceed 100% of the charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)Term. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. The Supplier may, in its sole discretion, fulfil its insurance obligations described herein via commercial insurance, excess insurance, a program of self-insurance or a combination of any of the aforementioned options. For the avoidance of doubt and notwithstanding anything to the contrary, the Supplier is under no obligation to provide the following to demonstrate compliance of its insurance obligations: (1) receipts for insurance premium, or (2) evidence of payment of the latest premiums due. Buyer’s responsibilities The Buyer is responsible for N/A Buyer’s responsibilities shall be defined in the Statement of Work referenced in Schedule 1 ‘Services’. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A shall be defined in the Statement of Work referenced in Schedule 1 ‘Services’. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value No subcontractors to be used as part of this Call-Off Contract is upto agreement unless approved in writing prior to value of £45,844 engagement by the buyer. Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Apayment

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance are Cyber Essentials +, ISO27001 Service level agreement: agreement The service level and availability criteria required for this Call-Off Contract are N/A are: Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding on boarding plan for this Call-Off Contract is N/A Collaboration agreement [This Offboarding The off boarding plan for this Call-Off Contract is conditional on the Supplier providing a collaboration is: To be confirmed between contracting authority and supplier. Collaboration agreement to the Buyer before the Start date.] N/A Limit on Parties’ liability The annual total liability for Buyer Data Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 1,000,000.00 or 125% of the Charges payable by the Buyer to the Supplier supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). ) Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [. professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● . employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency N/A Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to Invoices will be sent to: REDACTED TEXT under FOIA Section 40, Personal Information. Invoice information required All invoices must include the Purchase Order number. Invoice frequency Invoice will be sent to the Buyer calendar monthly in arrears (invoice to be with RD Team 2 working days after month end). Call-Off Contract value The total value of this Call-Off Contract is upto £1,050,000.00 (ex VAT, inc all options to value of £45,844 extend). Call-Off Contract charges See Schedule 2: Call-Off Contract charges The breakdown of the Charges is REDACTED TEXT under FOIA Section 43 Commercial Interests. Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. N/A Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will: Due to the nature of the work there may be national crises/major incidents that require development or enhancements and flexibility or revising priorities. Achieving elastic scaling will N/A require application and infrastructure changes, so both the supplier and existing hosting and infrastructure provider will need to collaborate. For example, we could have a surge in users. Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. N/A Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] N/A Social Value N/A

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited are included in the G-Cloud services required above, Schedule 1 – Services, Government Design Principles or as a Microsoft Specialist may be agreed from time to time in Security Information Protection and Governance each Statement of Work. Service level agreement: The service level supplier will be expected to work with full transparency and availability criteria required for this Call-Off Contract are Nusing a performance dashboard, where metrics/A SLA’s/KPI’s detailed in the balance scorecard. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Not used Offboarding The offboarding plan for supplier will be expected to support a full handover to the successful bidder/Buyer of a planned future managed cloud run and maintain service scheduled during the life of this Call-Off Contract is N/A con- tract. Copies of all data and documentation generated under the term of this contract will be returned to the Buyer within 30 days of the end of the of the contract. All equipment supplied by the Buyer shall be returned immediately upon the end of the contract. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] . Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below. The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below provides a definition of Other Defaults. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] . ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] . ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 15 consecutive days. This section relates to clause 23.1 in Part B below. Audit The following Framework Agreement audit provisions will be incorporated under clause 2.1 of this Call-Off Contract to enable the Buyer to carry out audits. List the required audit provisions from clauses 7.4 to 7.13 of the Framework Agreement. Buyer’s responsibilities The Buyer is responsible for Nthe providing the Supplier with:  provision of access to information so that the requirements of the contract can be undertaken;  access to property both physical and digital e.g. Azure servers;  access to buyer Office365 systems and email where applicable; and  access to a Buyer laptop/A computer where applicable. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A includes but not limited to:  Azure servers;  Other relevant systems and software; and  Hardware e.g. laptops. Reason to aid with the development and implementation of cloud-based solutions for data technology and warehouse. Supplier’s information Subcontractors or The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Aor

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection are meeting the Technology Provider’s (Orbus) recognised industry standards and Governance best practices. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A will be defined in separate SOWs for each distinct piece of work which will be agreed over the 12month duration of the contract. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement provision of ongoing access to the Buyer before services listed from 1 April 2024 and the Start date.] following 12months. Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier either Party for all Property Defaults will not exceed £1m. The annual total liability for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 1m or 125150% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 1m or 125150% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] Contract ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● ) employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law BuyerSupplier’s responsibilities The Buyer is responsible for N/A Buyer’s equipment The Buyer’s equipment information Slowhorse partners to be used with this have the technical expertise to deliver the G Cloud Services Required to the Quality and Technical standards specified in the contract. Call-Off Contract N/A Supplier’s information charges and payment The following is Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency full breakdown. Payment method The payment profile method for this Call-Off Contract is monthly by BACS following a correct invoice Payment profile Payments following a statement of work where rates match pre-agreed SFIA rate card. Invoice details The Supplier will issue an electronic invoices for distinct pieces of work upon meeting milestones set out in arrears separately agreed Statements of Works (SOW’s). The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇.▇▇▇@▇▇▇▇.▇▇▇.▇▇ Invoice information required All invoices must include the DESNZ Purchase Order Number which will be provided after signature of the contract Call-Off Contract value The total value of this Call-Off Contract is upto to £180,000 (exc.VAT). The total value of this Call-Off Contract is £45,844 216,000 (inc.VAT). Call-Off Contract charges See Schedule 2: Call-Off Contract charges Charges will be based on specific statements of work that are called off across the duration of this contract. Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.34.1 (supplier staff), the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition they have the technical expertise to deliver the G Cloud Services Required to the Call-Off terms Within Quality and Technical standards specified in the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A contract. Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used used: The annexes are not applicable, any data that will be processed will be processed in the DESNZ Environment and will not leave it and the buyer will be the data controller. Intellectual Property [Note Subject to any Project Specific IPR that may arise pre-existing rights of third parties and require assignment of the Contractor, the Intellectual Property Rights (other than copyright) in all reports, documents and otherwise note other materials which are generated or acquired by the Contractor (or any other required amendments of its sub-contractors or agents) (“the Contractor Materials”) in the performance of the Services shall belong to standard IPR provisions] and be vested automatically in the Department for Energy Security and Net Zero Social Value N/AThe services provided under this contract will help to develop a better Architectural view of the Departmental IT infrastructure including its legacy IT systems. This has intrinsic social value as it will enable the Department to drive efficiency and mitigate risks identified, albeit this is hard to quantify at this stage.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist are set out in Security Information Protection and Governance the Supplier’s G-Cloud 12 Service Description document. Service level agreement: The service level and availability criteria required for this Call-Call- Off Contract are N/A set out in the Supplier’s Service Definition. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A set out in the “Discovery” activity within the Supplier’s proposal for these services. Offboarding The offboarding plan for this Call-Off Contract is N/A set out in the “Production Environment Enabled” activity within the Supplier’s proposal for these services. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not applicable. Limit on Parties’ liability The annual total liability of either Party for all Property Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year1million. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ; ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ; ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law BuyerLaw. Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 5 consecutive days. Audit The following Framework Agreement audit provisions will be incorporated under clause 2.1 of this Call-Off Contract to enable the Buyer to carry out audits: - Clauses 7.4 to 7.13 of the Framework Agreement. ▇▇▇▇▇’s responsibilities The Buyer is responsible for N/A providing the supplier with access to the MHCLG O365 tenant and a laptop if required. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/includes a laptop if required. (A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile laptop may be required for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition access to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/AMHCLG O365 tenant).

Technical Standards. The Supplier is to comply with all referenced technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist provided by the Buyer in Security Information Protection and Governance Schedule1. Service level agreement: The service level and availability criteria required for this Call-Off Contract shall be set out in Schedule 1, if relevant. The Supplier shall in delivery of the Services comply with the key performance indicators which are N/A referenced in Schedule 1. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A specified in Schedule 1. Offboarding The offboarding plan for this Call-Off Contract is: The Supplier is N/A Collaboration agreement [This Call-Off Contract is conditional on required to ensure the orderly transition of the service from the Supplier providing a collaboration agreement to the Buyer before and/or Replacement Supplier in the Start date.] event of termination or expiry of contract; This section sets out the principles of the exit and service transfer arrangements that are intended to achieve an orderly transition which shall form the basis of the Exit Plan; The Supplier will, within three months after the award of the contract, deliver to the Buyer an updated Exit Plan which sets out the Suppliers proposed methodology for achieving an orderly transition of Services from the Supplier to the Buyer and/or its replacement Supplier on the expiry or termination of this contract; The Plan will comply with the requirements set out below: Within 30 days after the submission of the Exit Plan, the parties will user their respective reasonable endeavours to agree the contents of the Exit Plan. The Exit Plan should contain as a minimum: The management structure to be employed during both the transfer and cessation of the services. A detailed description of both the transfer and cessation processes, including a timetable for transition of the Services to the Buyer and/or a Replacement Supplier. Collaboration agreement NOT USED Limit on Parties’ liability Defaults by either party resulting As set out in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) Clause 24 of the other Party will not exceed £1,000,000 per year. The annual total liability Part B of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-this Call Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a ⚫ A minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional . ⚫ Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers. ⚫ Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. ⚫ Public Liability Insurance with a minimum limit of indemnity of £1,000,000 for each individual claim. Buyer’s responsibilities The Where applicable, Buyer is responsible for N/A Responsibilities are as set out in Schedule 1. Buyer’s equipment The Buyer will not supply Buyer’s equipment to be used with the Supplier for this Call-Off Contract N/A contract unless and in the event there is a specific requirement for this. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency NOT USED Call-Off Contract charges and payment profile The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The Buyer agrees to pay the Supplier for the Services performed under this Call Off Contract on a fixed price basis, payable following Achievement of the relevant Milestone or where the Buyer has agreed to pay the Supplier for Services performed by a Core Team on a time and materials basis in relation to a particular Statement of Work then such payments shall be in line with the fee agreed for that Core Team in the relevant Statement of Work, payable monthly in arrears arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to: Care Quality Commission T70 Payables F175 ▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇ Invoice information required All invoices must include the relevant Purchase Order number allocated by the Commercial Team Please note Invoices will be declined if they do not state the following address detail: Invoice frequency Invoice will be sent to the Buyer monthly. Call-Off Contract value The total value Contract Value for 1 year is estimated to be: £1,010,953 Excl. VAT £1,213,144 Incl. VAT This is made up of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2the following: Call-Off Contract charges The breakdown of the Charges is specified within Schedule 2. Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit Exit and offboarding plans and milestones: ● N/A milestones stated within Schedule 1. Guarantee N/A Not Applicable Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that: The Supplier will use the best applicable and available techniques and standards and will perform the Call-Off Contract with all reasonable care, skill and diligence, and according to Good Industry Practice; The Supplier warrants that [enter all Supplier Staff assigned to the performance of the Services have the necessary qualifications, skills and experience for the proper performance of the Services; The Supplier represents and undertakes to the Buyer that each Deliverable will meet the Buyer’s acceptance criteria, as defined in the Call-Off Contract Order Form; The Supplier undertakes to maintain any additional warranties interface and representations]interoperability between third-party software or Services and software or Services developed by the Supplier; and The Supplier warrants that it has full capacity and authority and all necessary authorisations, consents, licences and permissions to perform the Call-Off Contract. Supplemental requirements in addition to the Call-Off terms Within 1. The Parties agree that the scope following definitions shall apply to this Call Off Contract and the Supplier Terms (to the extent used in the Supplier Terms or alternative clauses section described in this Order Form): Achieve means in respect of a test, to successfully pass such test without any test issues in accordance with the Call-Off Contract‘test plan’, as set out in the relevant Project Plan and in respect of a Milestone, the Supplier will N/A Alternative clauses These Alternative Clausesissue of a Milestone Achievement Certificate in respect of that Milestone and "Achieved", which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data “Achieving” and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/A"Achievement" shall be construed accordingly.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited are as a Microsoft Specialist set out in Security Information Protection the Supplier’s Service Description and Governance will be delivered in accordance with the GDS Service Manual; ▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇▇/▇▇▇▇▇ Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as set out in each Work Package. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A [REDACTED] Offboarding The offboarding plan for this Call-Off Contract is N/A [REDACTED] Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable. Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed ££ 1,000,000 per year. The annual In the first Year, the Supplier’s Yearly total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation degradation, or damage to any Buyer Data will not exceed £1,000,000 or 125% of the total value of Work Packages agreed in the first Year. In subsequent Years, the Supplier’s Yearly total liability for Buyer Data Defaults shall not exceed 125% of the Charges paid and/or payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)in that Year. The annual Supplier’s Yearly total liability for all other Defaults in the first Year will not exceed 125% of the Supplier total value of Work Packages agreed in the first Year. In subsequent Years, The Suppliers Yearly total for liability for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges paid and/or payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)in that Year. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] six (6) years following the expiration or Ending of this Call-Call- Off Contract] . ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] . ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for: • Agreeing in writing each work package setting out the activities the Buyer wishes the Supplier resources to undertake the Buyer: • Arranging access for N/A the resources to any nec- ▇▇▇▇▇▇ sites, environments, premises, data and Buyer’s equipment The development platforms and environments. • Supporting Supplier resources in any on- boarding and induction into Buyer projects; • Facilitating access to HMCTS stakeholders for Supplier’s resources as is necessary for the activities agreed that the resources are to un- dertake for the Buyer’s equipment ; • Implementing any recommendations put for- ▇▇▇▇ by the Supplier in relation to how best to deliver the Services to mitigate Data Loss Events or to facilitate compliance with the Data Protection Legislation, taking into account the cost of implementing such measures, the level of risk to HMCTS and subject to such recom- mendations being in accordance with Good In- dustry Practice. Such recommendations to be used with this Call-Off Contract N/A Supplier’s information The following is a list of discussed and agreed via the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition Variation pro- cess. • Only providing to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements those data types set out in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note for Processing by the Supplier on a limited, read- only access basis and not providing to the Supplier for any Project Specific IPR that may arise and require assignment and otherwise note Processing any other required amendments to standard IPR provisions] Social Value N/Aspecial categories of personal data as defined in Article 9 (1)

Technical Standards. The Supplier shall deliver the Services in full accordance with the Buyer’s technical standards used policies, procedures, and controls as a requirement for this Call- well as industry best practices (including the Government Digital Services’ Standards and Technology Code of Practice). The Buyer shall make available to the Supplier copies of its technical policies, procedures, and controls prior to the Call-Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance start date. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A As set out in Appendix B to Schedule 1. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A relates to the assistance with service transition that will be provided as part of the Services as described in Schedule 1. Offboarding The offboarding plan for this Call-Off Contract is N/A shall be agreed by the Parties as set out in Schedule 1 and may encompass activities including but not limited to knowledge transfer, document and other artefact handovers, technical demonstrations, and the deletion of any Buyer data. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] NOT USED Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 1,500,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Call- Off Contract] Contract ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A See Schedule 1. Buyer’s equipment The Buyer’s equipment to be used with this Call- Off Contract includes end user devices and associated tooling to be used in provision of services by Supplier staff. Supplier’s information Subcontractors or partners NOT USED Call-Off Contract N/A Supplier’s information charges and payment The following Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to Home Office Shared Services Centre, REDACTED Telephone: REDACTED Email: REDACTED Invoice information required All invoices must include the contract reference number, the purchase order number, period to which the invoice relates, line-item description as per the purchase order, unit cost per line, total cost per line, total value of invoice and VAT. Invoice frequency Invoice will be sent to the Buyer monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is upto to value the Agreement shall not exceed £2,000,000 (exclusive of £45,844 VAT). Call-Off Contract charges See As set out in Schedule 2. Summary breakdown of Charges as follows: - Monthly Fixed Price prior to transition commencement of £REDACTED per month excluding VAT - Time & Materials Charges in accordance with Schedule 2 post transition commencement calculated using the following rate card: REDACTED The Fixed Price Call-Off Contract charges Charges shall be subject to application of a 5% deduction in the event the required performance levels are not achieved as set out in Schedule 1 – Annex 1 Part 3 Performance Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A NOT USED Guarantee N/A NOT USED Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. NOT USED Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A NOT USED Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A NOT USED Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. NOT USED Personal Data and Data Subjects Confirm whether See Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] property NOT USED Social Value N/ASupplier to support social value commitments in accordance with service offering under Framework Agreement and provide details of such activities to the Buyer on request.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited are as a Microsoft Specialist detailed in Security Information Protection the Supplier’s Service Definition and Governance Service Description. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as per the Supplier’s Service Definition and Service Description. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] N/A 5 Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 125% of the charges payable by the Buyer to the Supplier per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term. The annual total liability of the Supplier for all other Defaults will not exceed the greater of 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [• a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [Contract • professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● ) • employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Please refer to Schedule 1. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency N/A Call-Off Contract charges and payment profile The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is monthly BACS. Payment profile The payment profile for the licences is annually in arrears advance. Invoice details Invoices shall include a valid Purchase Order number and reference DDaT24475 Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇▇.▇▇▇ Invoice information required All invoices must include a valid purchase order number and reference: DDaT24475 Invoice frequency Invoice will be sent to the Buyer annually. Call-Off Contract value The total value of this Call-Off Contract is upto to value of the initial period over 3 years is £45,844 Call-Off Contract charges See Schedule 413,750 excluding VAT as per the breakdown below. Year 1: £125,000 excluding VAT Year 2: Call-Off Contract charges £137,500 excluding VAT Year 3: £151,250 excluding VAT Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. N/A Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A 8 Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. N/A Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used N/A Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] N/A Social Value N/A

Technical Standards. The supplier shall deliver the Service in line with the extant standards and guidance, including the Technology Code of Practice as specified by the G-Cloud Framework. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance ISO27001 Certification Cyber Essentials + Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A detailed within Schedule 1: The Services. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A [enter text]. Offboarding The offboarding plan for this Call-Off Contract is N/A shall be agreed between the Buyer and Supplier at the appropriate time. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 yearsREDACTED] following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer▇▇▇▇▇’s responsibilities The Buyer is responsible for N/A providing request for services or support describing all work to support the services. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A includes existing ICT kit (desktops, laptops) to access the Software as a Service. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this None Call-Off Contract is monthly charges and payment The Call-Off Contract charges and payment details are in arrears the table below. See Schedule 2 for a full breakdown. Payment method [REDACTED] Payment profile REDACTED Invoice details REDACTED Who and where to send invoices to REDACTED Invoice information required All invoices must include: • Contract reference number and title • Purchase Order Number • Invoice period • Description of services provided Invoice frequency REDACTED Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 REDACTED Call-Off Contract charges See Schedule 2: Call-Off Contract charges REDACTED Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Implementation Plan is not required as supplier is the incumbent and service is in place. ● Exit and off-boarding shall be agreed between the Buyer and Supplier at the appropriate time. Guarantee N/A Not used Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Not used Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Not used Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A [enter Alternative clauses] Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 Intellectual Property Within the scope of the Call-Off Contract, all Supplier IPR existing or created as part of this or subsequent project work remains the property of the Supplier and will [enter amendments not be considered project specific or refinements]engagement specific IPR. Personal Social Value REDACTED Performance Indicators Data and Data Subjects Confirm whether Annex 1 of Schedule 7 supplied by the Supplier in relation to Performance Indicators is being used deemed the Intellectual Property of the Buyer and may be published by the Buyer. [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/APerformance Indicators needed from the Supplier for future publication or otherwise]

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A described in the Suppliers G-Cloud Service Description, unless otherwise modified by the detailed service description in Schedule 1 – Services. Technical standards may also be detailed in discrete Statement of Works for new projects and may include project specific quality standards or acceptance criteria Service level agreement: The service level agreement is defined in Schedule 1 – Services. This may include any specific service levels or availability criteria required in the delivery of the services. This includes service levels or availability criteria: • in the Supplier’s Service Definition • in the Service Description • used as a requirement or acceptance criteria] Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Not Applicable. Offboarding The offboarding Supplier will comply with exit plan for this Call-Off Contract is N/A requirements of Clause 21. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable. Limit on Parties’ liability The annual total liability of either Party for all Property Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below. The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below provides a definition of Other Defaults. Insurance The Supplier insurance(s) required will be: ● [a • A minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional Contract • Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers) • Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. Buyer’s responsibilities The Buyer is responsible for: • Providing reasonable access to business users as appropriate. • The Service Delivery Manager will be the single point of contact for N/A service delivery. • Facilitating the relevant infrastructure and system access (e.g. hardware, software, networks and environments). • Provide reasonable site access and suitable work areas for Supplier staff where necessary and available. • Informing the Supplier of any site-specific requirements and instructions (e.g. health and safety requirements) • Reviewing each stage and its deliverables in a timely manner. • Invoices will be approved or rejected within 5 working days subject to the requirements of clause 7. • Providing reasonable access to system users as relevant. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A includes: • (If required) any necessary system access and/or ICT equipment. Reason: To access any required reference material and data sources if the Supplier is unable to access from Supplier devices. Otherwise: • The Supplier shall use their own equipment as necessary. Supplier’s information Subcontractors or partners The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency Partners: Not Applicable. Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS via the submission of a valid electronic invoice which calls off from a valid purchase order. Payment profile The payment profile for this Call-Off Contract can be found in Schedule 2 – Call-Off Contract charge The payment profile for this Call-Off Contract is monthly in arrears arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice and subject to the Buyers acceptance of the deliverables. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Note that for invoice queries only, you should contact the following: ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Invoice information required Invoices are required to comply with the invoice requirements of clause 7. Invoices shall be itemised and must include: a valid purchase order number, itemisation of staff title, day rate, number of days worked at the day rate and work undertaken. Invoices should include a sufficient level of detail to allow for validation by the Buyer – including breakdown of charges applicable to that month. Invoice frequency Invoice will be sent to the Buyer in line with Schedule 2 – Call-Off Call-Off Contract value The total value of this Call-Off off Contract is upto to value of £45,844 31,500.00 Ex VAT. Call-Off Contract charges See The breakdown of the Charges is described in Schedule 2: 2 – Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/ACharges.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited are as a Microsoft Specialist detailed in Security Information Protection the Supplier’s Service Definition and Governance Service Description. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as per the Supplier’s Service Definition and Service Description. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] N/A Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 125% of the charges payable by the Buyer to the Supplier per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call- Off Contract Term. The annual total liability of the Supplier for all other Defaults will not exceed the greater of 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)Term. The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Please refer to Schedule 1. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A Supplier’s information N/A Call-Off Contract charges and payment The following Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency BACS. Payment profile The payment profile for this Call-Off Contract is monthly annually in arrears advance. Invoice details The Supplier will issue electronic invoices annually in advance. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to Invoice information required All invoices must include a valid purchase order number and reference: DDaT24464. Invoice frequency Invoice will be sent to the Buyer annually Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms N/A Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. N/A Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. N/A Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used N/A Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] N/A Social Value N/A Performance Indicators N/A

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited are as a Microsoft Specialist in Security Information Protection and Governance per the digital marketplace ID; ‘766533736858703’ Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as per the digital marketplace ID; ‘766533736858703’ Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] N/A Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a A minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional Contract Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers. Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for Nfor: Escorted/A Buyer’s equipment The Buyer’s equipment Unescorted access as appropriate to be used with this CallDIO sites at ▇▇▇▇▇▇ Coldfield and other MOD Sites Government Furnished Equipment (GFE) including hardware Infrastructure, networks, and licences. Desktop and Laptop access Telephony Access to on-Off Contract N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plansite Welfare facilities, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warrantiesi.e., representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Atoilets.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as are to have a Microsoft Specialist live and fully supported service to meet the requirements outlined in Security Information Protection the SOR on both OS and Governance Secret environments. The solution will also need to be ISO 27001 compliant. Service level agreement: The service level and availability criteria required for this Call-Call- Off Contract are N/A are: PARMIS will be available for use 24/7/365 under normal operating conditions; although the target availability is 99.7% during agreed service hours (0800-1700 Mon – Fri) Onboarding The Whilst this is a new contract the service is already provided to Buyer. However, new users for the service have been identified and there will be a requirement to onboard those users and any relevant data to the solution. Additionally, the Buyer will be responsible for onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A the Supplier, pending security checks, to allow them to provide the services required. Offboarding The offboarding plan for this Call-Off Contract is the Royal Air Force will continue to own all data that is input into CAMMS. Should the Royal Air Force move to a different solution then this data should be made available and an offboarding plan should be made available by CAMMS and reasonable assistance provided to the Royal Air Force and any future supplier. Camms reserve the right to charge for additional support provided. Any additional chargers must be agreed and approved by the Authority before any additional offboarding work commences Collaboration agreement N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier either Party for all Property Defaults will not exceed The annual total liability for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is Term. [Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the greater). definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below.] The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)Term. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] Contract ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. This section relates to clause 23.1 in Part B below. Audit The following Framework Agreement audit provisions will be incorporated under clause 2.1 of this Call-Off Contract to enable the Buyer to carry out audits as follows: As per clauses 7.4 to 7.13 of the overarching CCS Framework Agreement. Buyer’s responsibilities The Buyer is responsible for: arranging access to Army HQ Andover and RAF High Wycombe for the maintenance and configuration of the service. In addition to physical access to sites the buyer will be responsible for providing the supplier with access to MODNet OS and S networks: Buyer’s equipment N/A BuyerEquipment will be provided by Defence if required e.g. AHE servers. Supplier’s equipment The Buyer’s equipment information Subcontractors or partners Supplier to be used with this confirm as part of Tender. Call-Off Contract N/A Supplier’s information charges and payment The following is Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency full breakdown. Payment method The payment profile method for this Call-Off Contract is monthly CP&F/Exostar Payment profile • Invoice details The Supplier will issue electronic invoices in arrears line with the payment profile in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to Invoice information required All invoices must include the purchase order, project reference and billing project/requirement description. Invoice frequency Invoice will be sent to the Buyer annually in advance for software licences, subscriptions and managed service in Year 1 and annually for software licences and subscriptions and quarterly for the managed service in years 2 and optional year. Call-Off Contract value The total value of this Call-Off Contract is upto to • One option year duration of 12 months at the value of £45,844 Call-Off Contract charges See Schedule 2The breakdown of the charges: Call-Off Contract charges • Additional Buyer terms Performance of the Service and Deliverables This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A As per Statement of Requirement. Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. N/A Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments comply with the following DEFFCONS: • DEFCON 005J – Unique Identifiers • DEFCON 76 (ISC) – Contractors personnel at Government Establishments • DEFCON 129J – The use of Electronic Business Delivery Form • DEFCON 516 – Equality • DEFCON 520 - Corrupt gifts and payments of commission • DEFCO N 522 - Payment and Recovery of Sums Due • DEFCON 531- Disclosure of Information • DEFCON 532B – Protection of personal data (Where Personal Data is being processed On behalf of the Authority) • DEFCON 534 - Subcontracting and Prompt Payment • DEFCON 539 – Transparency • DEFCON 566 - Change of control contractor • DEFCON 658 – Cyber – Moderate Risk Assessment Ref: Cyber Risk Profile: Moderate Risk Assessments Quick Guide. As part of the Cyber Risk Assessment the supplier is required to complete a Supplier Assurance Questionnaire (SAQ). The tender documentation will need to include the Risk Assessment Reference and Cyber Risk Profile, and ▇▇▇▇▇▇▇▇▇ should complete their SAQ using the SAQ Form or refinements]the attached PDF, which must be returned to ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇-▇▇▇▇@▇▇▇.▇▇▇.▇▇ (and included with the tender response). Once a response has been received from DCPP, a copy must be forwarded to Commercial. SAQ PDF - Moderate Cyber Ris Please note: The above document contains an incorrect e- mail address. Please make sure you submit to ▇▇▇▇▇▇▇▇▇▇▇▇-▇▇▇▇-▇▇▇▇@▇▇▇.▇▇▇.▇▇. Public Services Network (PSN) N/A Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 Personal Data is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments not applicable to standard IPR provisions] Social Value N/Athis contract.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as detailed on the Suppliers GCloud13 Platform Service page. Service level agreement: [REDACTED] Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Not Applicable Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 1 million per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 1 million or 125200% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 1 million or 125200% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ; ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ; and ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer▇▇▇▇▇’s responsibilities The Buyer is responsible for N/A providing feedback on / or confirming acceptance of the Milestone Acceptance Criteria in a timely manner. Buyer’s equipment The Buyer’s equipment (laptops and any issued accessories) are to be used with this Call-Off Contract N/A Contract. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Not Applicable Call-Off Contract is monthly charges and payment The Call-Off Contract charges and payment details are in arrears the table below. See Schedule 2 for a full breakdown. Payment profile [REDACTED] Invoice details The Supplier will issue electronic invoices as detailed in section 5 of Schedule 1 (Services) in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to [REDACTED] Invoice information required All invoices must include the purchase order reference, milestone reference and all relevant supporting information to enable the Buyer to validate the invoice. Invoice frequency Invoice will be sent to the Buyer in accordance with section 5 of Schedule 1 (Services). Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges 483,750.00 ex VAT (£580,500.00 including VAT)[REDACTED] Additional Buyer terms Performance of the Service This Call-Off Contract will include Schedule 1 details the following Implementation Planrequirement, exit and offboarding plans and milestones: ● N/A . The Supplier will be accountable for the delivery methodology of the Service Objectives and Milestones, by the stated due date and in accordance with the detailedAcceptance Criteria. Guarantee N/A Not Applicable Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Not Applicable Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract OffContract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Not Applicable Personal Data and Data Subjects Confirm whether DataSubjects As detailed in Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific All IPR that may arise and require assignment and otherwise note any other required amendments will be subject to standard IPR provisions] clause 11 of Part B: Terms andconditions. Social Value N/ANot Applicable

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited are as defined by GDS [As detailed in the relevant Service Description, and only those quality standards used a Microsoft Specialist in Security Information Protection and Governance requirement or acceptance criteria.] Service level agreement: The service level and availability criteria required for this Call-Call- Off Contract are N/A in the Supplier’s Service Definition. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A as defined in the relevant Work Package Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [as defined in the relevant Work Package This may include an exit plan of processes or costs associated with exiting the Call-Off Contract is conditional on the Supplier providing a collaboration agreement and data standards for migration. Please refer to the Buyer before offboarding information found in: • in the Start date.] Supplier’s Service Definition Collaboration agreement N/A Limit on Parties’ liability The annual total liability of either Party for all Property Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year5,000,000. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125100% of the Charges payable by the Buyer to the Supplier during under the Call-Off Contract Term (whichever is the greater)relevant Work Package. The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● [employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law] Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 15 consecutive days. [This section relates to clause 23.1 in Part B below.] Audit N/A Buyer’s responsibilities The Buyer is responsible for N/A providing access to Buyer’s equipment The Buyer’s equipment site; facilitating access to be used with this Call-Off Contract N/A Supplier’s information The following is a list appropriate stakeholders and providing artefacts or documentation necessary for the completion of the Supplier’s Subcontractors Services, or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly as otherwise described in arrears Call-Off Contract value The total value of this Call-Off Contract is upto individual Work- Packages from time to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Atime.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance per the Service Description. No standards used as requirement on acceptance criteria. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] N/A Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). [REDACTED] Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] Contract ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this The Supplier uses the subprocessors listed on the webpage: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/sub-processors Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method [REDACTED] Payment profile [REDACTED] Invoice details The Supplier will issue electronic invoices annually in advance. The Buyer will pay the Supplier within [30] days of receipt of a valid invoice. There will be no consequences if the invoice is monthly not produced in arrears the way described for late payment. Who and where to send invoices to [REDACTED] Invoice information required All invoices must include PO number supplied Invoice frequency Invoice will be sent to the Buyer annually or when the product is upgraded Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: [REDACTED] [REDACTED] Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. N/A Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off ContractContract and notwithstanding clause 18.1 of the Terms and Conditions outlined in Part B be- low, the Supplier will [enter amendments or refinements]parties agree that during the term of this Call-Off Con- tract, the Services are non-cancellable and non-refundable, excluding termination by the Buyer for the Supplier’s un-cured material breach of this Call-Off Contract. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being will be used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] N/A Social Value N/A

Technical Standards. The technical standards used as a requirement for None Defined. This does not relieve the Supplier from providing conforming products under this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance contract Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A TBA Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A to be arranged via SharpCloud Offboarding The offboarding plan for this Call-Off Contract is N/A managed by RedactedXXXXXXXXXX Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable Limit on Parties’ liability The annual total liability of either Party for all Property Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per yearRedactedXXXXXXXXXX The annual total liability for Buyer Data Defaults will not exceed 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below. The annual total liability of the Supplier for Buyer Data all other Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed the greater of £1,000,000 100,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability Clause 24.1 in Part B below provides a definition of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)Other Defaults. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [Contract professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● ) employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer▇▇▇▇▇’s responsibilities The Buyer is responsible for N/A Buyer’s equipment providing the names and contact addresses for the personnel receiving the Licences. The Buyer’s equipment to Buyer will also be used with this Call-Off Contract N/A Supplier’s information The following is a list of responsible for granting the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile appropriate access for this Call-Off Contract is monthly in arrears Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 Call-Off Contract charges See Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/ASharpCloud Consultancy Days.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist in Security Information All suppliers to the Buyer are required to comply with all relevant Buyer policies, including those that apply to DWP security, Data Protection and Governance DWP Communications. Further details of these can be found at the DWP website ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/government/organisations/department-forwork-pensions/about/procurement#code-of-practice. There may also be additional Quality/Technical Standards that are used locally that you will be expected to conform to, subject to the Buyer communicating them to the Supplier, and the Supplier’s review. Service level agreement: The service level and availability criteria required for this Call-Off Contract are As per key services above Onboarding REDACTED Offboarding REDACTED Collaboration agreement N/A Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier either Party for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data all Property defaults will not exceed £1,000,000 or 125% 1 million The annual total liability for Buyer Data defaults will not exceed £1 million of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)Term. The annual total liability of the Supplier for all other Defaults defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a A minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional Contract Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers) Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/Force majeure A Buyer’s equipment The Buyer’s equipment to be used with Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 14 consecutive days. Audit The following Framework Agreement audit provisions will be incorporated under clause 2.1 of this Call-Off Contract to enable the Buyer to carry out audits. Clauses 7.4 and 7.6- 7.12 inclusive. Buyer’s responsibilities . REDACTED Buyer’s equipment REDACTED Supplier’s information Subcontractors or partners N/A Supplier’s information Call-Off Contract charges and payment The following is Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency full breakdown. Payment method The payment profile method for this Call-Off Contract is BACS made monthly in arrears. Payment profile The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. The Buyer will issue a DWP purchase order(s) to the Supplier to enable invoicing and payment to be made. The invoice format will follow the standard Buyer invoice format, mirroring the necessary information of the Customer purchase order. The Buyer shall issue invoices Monthly in arrears to the Customer’s Invoice Address stated on the purchase order and also provide copies to the Customer Principle Contact or other nominated representative for each Statement of Work requirement along with the Buyer Staff time sheets and any relevant supporting information required by the customer. The Customer shall pay the Supplier within thirty (30) calendar days of receipt of a valid invoice, submitted in accordance with this paragraph 6.2, the payment profile set out in paragraph 6.1 above and the provisions of this Call-Off Agreement. Any travel and subsistence costs will be clearly identified as a separate item on each invoice OR an additional separate invoice will be issued by the Supplier solely to cover travel and subsistence costs. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Electronic Invoices (attached to \E-Mails) should be sent to : ▇▇▇▇▇▇▇▇▇▇-▇▇▇-▇@▇▇▇▇.▇▇▇.▇▇▇.▇▇ Paper invoices should be sent to : SSCL, ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ Invoice information required All invoices must include : DWP Purchase Order number (invoices without a Purchase Order number will be rejected) Supplier remittance address Details of the days charged during each invoicing period Cost of Service VAT element of cost Remittance date Due Date (in accordance to the payment profile of the Call-Off Contract) Invoice frequency Invoice will be sent to the Buyer (at the above address/email address) in alignment with the Call-Off Contract charges section below. Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 REDACTED Call-Off Contract charges See Schedule 2: Call-Off Contract charges REDACTED Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● Deliverables N/A Guarantee N/A Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. N/A Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A REDACTED Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A The Customer acknowledges and accepts three (3) Supplier Terms and Conditions clauses as detailed below. Other than this there are no changes or amendments to the G-Cloud 10 Framework Agreement or Call Off Agreement Terms and Conditions. The specific terms and conditions are as follows; REDACTED REDACTED Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. N/A Public Services Network (PSN) N/A Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/A

Technical Standards. The Supplier is to comply with all referenced technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist provided by the Buyer in Security Information Protection and Governance Schedule1. Service level agreement: The service level and availability criteria required for this Call-Off Contract shall be set out in the Work Packages, if relevant. The Supplier shall in delivery of the Services comply with the key performance indicators which are N/A referenced in Schedule 1. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Delivery and implementation in accordance with the requirements as specified in Schedule 1. Offboarding Within 90 days of contract commencement (30th August 2023) KPMG will provide a refreshed Exit Plan. The offboarding plan for this Call-Off Contract is: The Supplier is N/A Collaboration agreement [This Call-Off Contract is conditional on required to ensure the orderly transition of the service from the Supplier providing a collaboration agreement to the Buyer before and/or Replacement Supplier in the Start date.] event of termination or expiry of contract; This section sets out the principles of the exit and service transfer arrangements that are intended to achieve an orderly transition which shall form the basis of the Exit Plan; The Supplier will, within three months after the award of the contract, deliver to the Buyer an updated Exit Plan which sets out the Suppliers proposed methodology for achieving an orderly transition of Services from the Supplier to the Buyer and/or its replacement Supplier on the expiry or termination of this contract; The Plan will comply with the requirements set out below: Within 30 days after the submission of the Exit Plan, the parties will user their respective reasonable endeavours to agree the contents of the Exit Plan. The Exit Plan should contain as a minimum: The management structure to be employed during both the transfer and cessation of the services. A detailed description of both the transfer and cessation processes, including a timetable for transition of the Services to the Buyer and/or a Replacement Supplier. Collaboration agreement NOT USED Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year125% of the total Call-Off Contract value. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a ⚫ A minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] ● [professional . ⚫ Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers. ⚫ Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. ⚫ Public Liability Insurance with a minimum limit of indemnity of £1,000,000 for each individual claim. Buyer’s responsibilities The Where applicable, Buyer is responsible for N/A Responsibilities are as set out in Schedule 1. Buyer’s equipment The Buyer will not supply Buyer’s equipment to be used with the Supplier for this Call-Off Contract N/A contract unless and in the event there is a specific requirement for this. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency 1. KPMG Crimsonwing Limited (company number 03215568) whose registered address is at ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇; and 2. KPMG India Services LLP whose registered address is at Lodha Excellus Apollo ▇▇▇▇▇ Compound, N. M. ▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇ Mumbai MH 400011 IN. Call-Off Contract charges and payment profile The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The Buyer agrees to pay the Supplier for the Services performed under this Call Off Contract on a fixed price basis, payable following Achievement of the relevant Milestone or where the Buyer has agreed to pay the Supplier for Services performed by a Core Team on a time and materials basis in relation to a particular Work Package then such payments shall be in line with the fee agreed for that Core Team in the relevant Work Package, payable monthly in arrears arrears, subject always to the maximum price cap as set out in the Work Package. The Parties acknowledge and agree that: i. the Buyer shall not be required to pay any amounts that exceed the price for Services agreed under a Work Package; ii. where the total price set out in a Work Package is described as being an ‘estimate’ or ‘indicative’ of the Charges, this shall be interpreted as the maximum amount that the Buyer shall be required to pay the Supplier for Services and/or time spent by the Core Team under the relevant Work Packages; and iii. a Work Package and accompanying change request shall not be valid unless signed by either Programme SRO, Chief Digital Officer or ▇▇▇ ▇▇▇▇▇▇▇▇ CEO acting on behalf of the Buyer and ▇▇▇▇▇▇▇ ▇▇▇▇▇ – Solutions Director & ▇▇▇▇ ▇▇▇▇▇▇▇ – Director acting on behalf of the Supplier. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to: Care Quality Commission T70 Payables F175 ▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇ Invoice information required All invoices must include the relevant Purchase Order number allocated by the Commercial Team Please note Invoices will be declined if they do not state the following address detail: Care Quality Commission T70 Payables F175 PO Box 312 Leeds LS11 1HP Invoice frequency Invoice will be sent to the Buyer monthly. Call-Off Contract value The total value of this Call-Off Contract is upto to value of as follows: £45,844 5,833,333.34 ex VAT £7,000,000 inc. VAT Call-Off Contract charges See The breakdown of the Charges are specified within Schedule 2: Call-Off Contract charges . Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Planupdated Exit and Offboarding plans which are to be provided by KPMG within 90 days of contract commencement. The Performance of Service tasks to be completed will be contained within each individual Work Package documenting the Service Deliverable Description and associated Acceptance Criteria, exit Workstream Detail, Owner of deliverable and offboarding plans and milestones: ● N/A Milestone Due date. Guarantee N/A Not Applicable Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that: The Supplier will use the best applicable and available techniques and standards and will perform the Call-Off Contract with all reasonable care, skill and diligence, and according to Good Industry Practice; The Supplier warrants that [enter all Supplier Staff assigned to the performance of the Services have the necessary qualifications, skills and experience for the proper performance of the Services; The Supplier represents and undertakes to the Buyer that each Deliverable will meet the Buyer’s acceptance criteria, as defined in the Call-Off Contract Order Form; The Supplier undertakes to maintain any additional warranties interface and representations]interoperability between third-party software or Services and software or Services developed by the Supplier; and The Supplier warrants that it has full capacity and authority and all necessary authorisations, consents, licences and permissions to perform the Call-Off Contract. Supplemental requirements in addition to the Call-Off terms Within 1. The Parties agree that the scope following definitions shall apply to this Call Off Contract and the Supplier Terms (to the extent used in the Supplier Terms or alternative clauses section described in this Order Form): Achieve means in respect of a test, to successfully pass such test without any test issues in accordance with the Call-Off Contract‘test plan’, as set out in the relevant Project Plan and in respect of a Milestone, the issue of a Milestone Achievement Certificate in respect of that Milestone and "Achieved", “Achieving” and "Achievement" shall be construed accordingly. Implementation Code means the software developed and updated from time to time to time by the Supplier will N/A Alternative clauses These Alternative Clausesspecifically for purpose of achieving the Deliverables unique to the Buyer and to enable the Buyer to deploy and manage the Deliverables in life. Milestone means any milestones agreed in a Work Package, which have been selected from Schedule 4, will apply: N/A must be completed by the relevant Milestone Date; Milestone Achievement Certificate means the certificate granted by the Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, when the Supplier will [enter amendments has Achieved a Milestone or refinements]a test. Personal Data Milestone Date means the target date set out against the relevant Milestone in the relevant Work Package by which the Milestone must be Achieved. Product Vision means an outline to which the Services and Data Subjects Confirm whether Annex Work Package relate, describing the Buyer's goals, targeted benefits and overall focus, as set out in Appendix 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR 1. Rectification Plan means the plan produced to rectify a material default or issue in connection with delivery of the Services. Source Code means the source code of the software to which it relates, in the language in which the software was written, together with all related flowcharts and technical documents, all of a level sufficient to enable the Buyer's development personnel to understand, develop and maintain that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Asoftware.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited as a Microsoft Specialist in Security Information Protection and Governance are ISO 27001. Schedule 1 refers. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A referenced in the Supplier’s Software User and Service License Agreement of 25 March 2024. See Schedule 1. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Not applicable Offboarding The offboarding plan for this Call-Off Contract is N/A REDACTED Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Used Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. 125% The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] . ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A REDACTED Buyer’s equipment Not Applicable Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Buyer’s equipment to be used with Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract N/A Supplier’s information is BACS. Payment profile The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly Annually as per Schedule 2: Call-Off Contract charges. Invoice details The Supplier will issue electronic invoices 30 days in arrears advance of the new annual term for seamless provision of service. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to REDACTED Invoice information required All invoices must include the current and valid Purchase Order Number. Valid Insolvency Service Purchase Order Number; REDACTED Invoice frequency Invoice will be sent to the Buyer annually in advance. REDACTED Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 90,736 Ex VAT or £108,883.20 Inc VAT Call-Off Contract charges See Schedule 2: Call-Off Contract charges REDACTED Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit delivery of all items included in Schedule 1: Services and offboarding plans and milestones: ● N/A will be G-Cloud Services the Supplier is capable of providing through the Platform. REDACTED Guarantee N/A Not Applicable Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Not Applicable Supplemental requirements in addition to the Call-Call- Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Not Applicable Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 of The parties acknowledge and agree that Schedule 7 is being used Annex 1shall apply to this Call-off Contract. Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] REDACTED Social Value N/AAs per Supplier’s G-Cloud 13 service offering re: Covid 19 recovery, Tackling economic inequality, Fighting climate change, Equal opportunity & Wellbeing.

Technical Standards. The technical standards used as a requirement for this Call- Off Contract are: • Accredited are as a Microsoft Specialist set out in Security Information Protection and Governance the Supplier’s Service Definition. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as set out in the Supplier’s Service Definition. Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A included in the included in the Service cost. Offboarding The offboarding plan for this Call-Off Contract is N/A as set out in the Supplier’s Service Definition. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not used. Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125100% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125100% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] Contract ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A Not used. Buyer’s equipment Not used. Supplier’s information Not used. Call-Off Contract charges and payment The Buyer’s equipment to be used with Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract N/A Supplier’s information is BACS. Payment profile The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly in arrears annually as ordered. Invoice details The Supplier will issue electronic invoices. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to Invoices will be sent to: send invoices to Home Office Shared Service Centre ▇▇ ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Invoice information required All invoices must include the project title, purchase order number, period to which the invoice relates, line item description as per the purchase order, unit cost per line, total cost per line, total value of invoice and VAT. Invoice frequency Invoice will be sent to the Buyer on delivery of the Performance Plan. Call-Off Contract value The total value of this Call-Off Contract is upto to value $11,988 for Year 1. 25 additional users may be added at a maximum cost of £45,844 $2,940 in Year 1. Call-Off Contract charges See Schedule 2The breakdown of the Charges is: Call-Off Contract charges ProdPad Performance Plan x 1 @ $11,988. Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and offboarding plans and milestones: ● N/A Not used. Guarantee N/A Not used. Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]Not used. Supplemental requirements in addition to the Call-Call- Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Not used. Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Not used. Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]Not used. Personal Data and Data Subjects Confirm whether Schedule 7: Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Not used. Social Value N/ANot used.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited are as a Microsoft Specialist detailed in Security Information Protection and Governance the statement of requirement. Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A not applicable Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A MOD site team shall allow access to MOD Corsham site providing the correct SC clearance documents are received and approved. Offboarding The Buyer may request an offboarding plan for to be provided by the Supplier no later than 2 months prior to the end date of this Call-Off Contract is N/A Contract. All passes and any equipment held from the Authority must be returned in accordance with Defence Digital clearance procedures which will be made available to the Supplier during onboarding. Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 REDACTED per year. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of REDACTEDof the Charges payable by the Buyer to the Supplier during the Call-Call- Off Contract Term (whichever is the greater)Term. The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of REDACTEDof the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)Term. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] Contract ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] . ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/A granting access to MOD premises and facilities that are necessary to enable the supplier to provide the services as specified within this agreement. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract N/A includes the potential for the use of IT suitable for the security requirements of this requirement. The supplier may be provided with MOD issued IT where it is necessary for the completion of the services. For the purposes of this contract, the supplier will be required to use Authority issued assets and IT. It will be necessary for the supplier to return all Authority issued assets including information at the expiry of the contract. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency Not applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is electronically using the MOD Contract, Purchasing & Finance (CP&F) system against the Purchase Order (PO) number for this contract which the Authority shall provide. Payment profile The payment profile for this Call-Off Contract is monthly in arrears arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices should be sent electronically to CP&F and via email to REDACTED GDPR Invoice information required All invoices must include the purchase order number, project reference and must provide a full breakdown of the costs incurred for the Authority’s review and approval. Invoice frequency Invoices will be sent to the Buyer monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 REDACTED COMMERCIALLY SENSITIVE INFORMATION Call-Off Contract charges See The breakdown of the Charges is detailed in Schedule 2: Call-Off Contract charges . Additional Buyer terms Performance of the Service This The Call-Off Contract contract will include the following Implementation Planfollowing: • Statement of Requirement (SOR) (Schedule 1 - Services) • Any amendments to the SOR must be agreed and signed by both parties and executed as a contract amendment. • There shall be monthly review meetings between the Buyer and the Supplier, exit to ensure satisfactory performance of the Supplier’s staff. These reviews will be in-line with the role specific SOR, which will be agreed between the Buyer and offboarding plans and milestones: ● N/A the Supplier. The Buyer may request a change of Supplier Staff in instances where the Buyer determines there to be performance issues. Guarantee N/A Not applicable Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Not applicable Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will applyRisk Assessment Ref: RAR-240726A08 Cyber Risk Profile: N/A IR35 is not applicable to this contract as employees are fulltime employed by FDM Group and all Tax and NI deductions are actioned centrally by FDM Group’s payroll department. Confirmation received via email ‘Re 20241023- In Service Ops Support- IR35’. All personnel are required to hold SC clearance; evidence of which is to be provided prior to the start date. Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. The following DEFCONS apply: DEFCON 5J (relates to PO number use) DEFCON 76 DEFCON 660 DEFCON 522 (relates to payment via CP&F) Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 shall apply where any personal data is being used processed as part of this contract Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Not Applicable Social Value N/AAs per FDM Group’s Social Value criteria in their ‘Managed Services’ service offering.

Technical Standards. The technical standards used as a requirement for this Call- Call-Off Contract are: • Accredited are as a Microsoft Specialist set out in Security Information Protection this Call-Off Contract, including but not limited to the Service definition, the Service description and Governance the SoW, each as supplemented by the per the Supplier Terms (and in the case of any inconsistency or conflict between those documents, the terms which offer the most favourable terms for the Buyer shall apply). Service level agreement: The service level and availability criteria required for this Call-Off Contract are N/A as per the Service definition, the Service description and the SoW, each as supplemented by the Supplier Terms (and in the case of any inconsistency or conflict between those documents, the terms which offer the most favourable terms for the Buyer shall apply). Onboarding The onboarding plan for this Call-Off Contract is Project Kick set out in this Call-Off meeting N/A Contract, including but not limited to the Service definition, the Service description and the SoW, each as supplemented by the Supplier Terms (and in the case of any inconsistency or conflict between those documents, the terms which offer the most favourable terms for the Buyer shall apply Offboarding The offboarding plan for this Call-Off Contract is set out in this Call-Off Contract, including but not limited to the Service definition, the Service description and the SoW, each as supplemented by the Supplier Terms (and in the case of any inconsistency or conflict between those documents, the terms which offer the most favourable terms for the Buyer shall apply) Collaboration agreement N/A Collaboration agreement [This Call-Off Contract – is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] only supplier. Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per yearthe charges payable by the Buyer over the previous 12-month period. The annual total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed £1,000,000 or 125% of the Charges payable by the Buyer to over the Supplier during the Call-Off Contract Term (whichever is the greater)previous 12 month period. The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during over the Callprevious 12-Off Contract Term (whichever is the greater)month period. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] following the expiration or Ending of this Call-Off Contract] ● [professional • Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ● employers, such cover to be in place for the duration of and six years following the expiration or Ending of the Call-Off Contract; • Employers' liability insurance with a minimum limit of £5,000,000 for each individual claim or any higher minimum limit required by Law BuyerLaw, such cover to be in place for the duration of the Call-Off Contract. • Public liability insurance with a minimum limit of £10,000,000 for each individual claim or any higher minimum limit required by Law, such cover to be in place for the duration of the Call-Off Contract. ▇▇▇▇▇’s responsibilities The Buyer is responsible for: Making payments for N/A correct invoices, as per the payment terms set out in this Call-Off Contract. Buyer’s equipment The BuyerBuyer will provide internet enabled devices with a modern web browser. Supplier’s equipment to information Subcontractors or partners No Supplier Subcontractors or Partners will be used with to deliver the services Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract N/A Supplier’s information is via BACS transfer Payment profile The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency payment profile for this Call-Off Contract is monthly annually in arrears advance. Invoice details The Supplier will issue electronic invoices annually in advance. The Buyer will pay the Supplier 30 days following receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇@▇▇▇▇▇.▇▇.▇▇ Department for Business & Trade C/P UK SBS, Queensway House West Precinct Billingham TS23 2NF Telephone: ▇▇▇▇▇▇▇▇▇▇▇ Invoice information All invoices must include: required Date of issue; Purchase order number Project Reference Invoice frequency Invoice will be sent to the Buyer annually Call-Off Contract value The total value of this Call-Off Contract is upto to value of £45,844 £ excluding VAT Call-Off Contract charges See Schedule The breakdown of the Charges is: Year 1: excluding VAT Year 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Planexcluding VAT, exit and offboarding plans and milestonesYear 3: ● N/A Guarantee N/A Warrantiesexcluding VAT, representations In addition Year 4: excluding VAT, subject to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Aoptional extension

Technical Standards. The Any specific technical standards used as a requirement for this Call- Off Contract are: • Accredited as a Microsoft Specialist each individual Work Package will be stated in Security Information Protection and Governance the Work Package specification. Service level agreement: The service level and availability criteria required for this Call-Call- Off Contract are N/A as per the Suppliers offering on the Digital Marketplace Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Not Applicable Offboarding The Please refer to the offboarding plan for this Call-Off Contract is N/A information found in: • in the Supplier’s Service Definition • in the Service Description Collaboration agreement [This Call-Off Contract is conditional on the Supplier providing a collaboration agreement to the Buyer before the Start date.] Not Applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for all Property defaults, Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to data defaults and any Buyer Data other defaults will not exceed £1,000,000 or 125% of the Charges payable charges by the Buyer buyer to the Supplier supplier during the Call-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater)call off term. Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years] years following the expiration or Ending of this Call-Off Contract] . ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law)] ) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Buyer’s responsibilities The Buyer is responsible for N/Force majeure A Buyer’s equipment The Buyer’s equipment to be used with Party may End this Call-Off Contract N/A if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Invoice frequency Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is upto to value of Capped at £45,844 400,000. Call-Off Contract charges See Schedule 2The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract and Deliverables The performance and deliverables for each individual Work Package will include be agreed between the following Implementation Plan, exit Supplier and offboarding plans the Buyer by completing and milestones: ● N/signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee N/A Not Applicable Warranties, representations In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Not Applicable Supplemental requirements in addition to the Call-Off terms Within the scope of the Call-Off Contract, the Supplier will N/A Not Applicable Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/Aused: Annex 1 will be completed for each Work Package called off under this contract