Technical Support Description. [Modify this section as necessary. The Following Technical Description is a template for starting and can be modified or removed depending on the vendor agreement. Participant will provide to SVCE telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Participant.
Appears in 1 contract
Sources: Software as a Service Agreement
Technical Support Description. [Modify this section as necessary. The Following Technical Description is a template for starting and can be modified or removed depending on the vendor agreement. Participant Service Provider will provide to SVCE telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by ParticipantService Provider.
Appears in 1 contract
Sources: Master Agreement