Technical Support Priority Levels a Sample Clauses

Technical Support Priority Levels a. ▇▇▇▇▇ ▇ Issues — Hubspan shall work continuously, and shall use all reasonable commercial efforts to diagnose and provide an estimated correction time for a Level 1 Issue within 2 hours of notification by Customer. If the cause of the Level 1 Issue is due to substantial non- conformance of the Service described in the section titled Service Level Objectives, Hubspan shall work continuously, and shall use all easonable commercial efforts to implement a Work Around or a Permanent Solution.
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Related to Technical Support Priority Levels a

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Originating Switched Access Detail Usage Data A category 1101XX record as defined in the EMI Telcordia Practice BR-010-200- 010.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").