Technical Support Scope Sample Clauses
The Technical Support Scope clause defines the range and limitations of technical assistance provided under an agreement. It typically outlines which products or services are covered, the types of support available (such as troubleshooting, maintenance, or updates), and any exclusions or response time commitments. By clearly specifying what is and is not included in technical support, this clause helps manage expectations and reduces disputes over service obligations.
Technical Support Scope. 4.1 Support includes only Technical Support for the Software and/or Vocera Hosted Service used in conjunction with the Authorized Client Devices and requires that End User arrange to receive support for non- Vocera products (such as the wireless LAN, middleware, PBX, and integrated clinical systems) or hardware issues relating to Authorized Client Devices not manufactured by Vocera from End User’s own internal resources, or from another third party supplier. Third party software integrated into the Vocera Software is covered by Technical Support for purposes of this Section 4.
4.2 As a precondition to Vocera’s Support obligations hereunder, End User must arrange to provide support for End User’s personnel and agents. “User Support” means providing training, assistance and support to users of the Vocera Software or Vocera Hosted Services as applicable. User Support includes answering Vocera user questions and resolving problems that can be resolved by reading the Documentation as specified in Table 4.6(a) and 4.6(b) as applicable. Usually this level of support is provided by End User’s own internal resources, or may be provided by a third party. If requested, Vocera will provide training to such User Support provider on a fee basis at Vocera’s then current rates and subject to mutually agreed terms and conditions.
Technical Support Scope. 4.1 Support includes only Technical Support for the Subscription Services only and requires that End User arrange to receive support for non-Vocera software or hardware issues in End User’s Operating Environment from End User’s own internal resources, or from another third party supplier.
4.2 As a precondition to Vocera’s Support obligations hereunder, End User must arrange to provide support for End User’s Users. “User Support” means providing training, assistance and support to Users of the Subscription Services. User Support includes answering User questions and resolving problems that can be resolved by reading the Product Documentation. Usually this level of support is provided by End User’s own internal resources, but may be provided by a third party. If requested, Vocera will provide training to such User Support provider on a fee basis at Vocera’s then current rates and subject to mutually agreed terms and conditions.
Technical Support Scope. 4.1 Support includes only Technical Support for the Software and/or Vocera Hosted Service used in conjunction with the Authorized Client Devices and requires that End User arrange to receive support for non-Vocera products (such as the wireless LAN, middleware, PBX, and integrated clinical systems) or hardware issues relating to Authorized Client Devices not manufactured by Vocera from End User’s own internal resources, or from another third-party supplier. Third party software integrated into the Vocera Software is covered by Technical Support for purposes of this Section 4.
4.2 As a precondition to Vocera’s Support obligations hereunder, End User must arrange to provide support for End User’s personnel and agents. “User Support” means providing training, assistance and support to users of the Vocera Software or Vocera Hosted Services as applicable. User Support includes answering Vocera user questions and resolving problems that can be resolved by reading the Documentation
Technical Support Scope. 5.1 Support includes only Technical Support for the Software used in conjunction with the Authorized Client Devices and requires that End User arrange to receive support for non-Vocera products (such as the wireless LAN, middleware, PBX, and integrated applications) or hardware issues relating to Authorized Client Devices not manufactured by Vocera from End User’s own internal resources, or from another third party supplier. Third party software integrated into the Vocera Software is covered by Technical Support for purposes of this Section 5.
5.2 As a precondition to Vocera’s Support obligations hereunder, End User must arrange to provide support for End User’s Vocera users. “User Support” means providing training, assistance and support to users of the Vocera system. User Support includes answering Vocera user questions and resolving problems that can be resolved by reading the Product Documentation. Usually this level of support is provided by End User’s own internal resources, but may be provided by a third party. If requested, Vocera will provide training to such User Support provider on a fee basis at Vocera’s then current rates and subject to mutually agreed terms and conditions.
Technical Support Scope. The scope of support services is a single product licensed by the Supplier and identifiable by one or several serial numbers. Depending on whether the Client purchases a standard or enterprise product license, he should purchase one support service per licensed product or a single enterprise support service for all installations of the supported enterprise licensed product. The technical support as described in this agreement, expressly concerns technical issues, bugs or any other problem considered as an anomaly and in total contradiction with technical information given in the Supplier’s documentation. The technical support should NOT be considered as a service agreement including but not limited to: technical architecture design, solution implementations, product configurations, security rule design and applications and/or systems audit. The support services enable the Client to submit a limited number of technical anomalies depending on the technical support level underwritten. Technical support levels are described later in this document.
Technical Support Scope. Standard Technical Support does not extend to End User requests (a) for assistance to update End User's product data, workflow rules or reports, (b) to support or write custom code (c) for data management, or (d) any other assistance not directly related to a defect or product enhancement of the SaaS Services. Commented [SJ1]: ▇▇▇▇ and ▇▇▇▇▇ – What portion of this is applicable? I assume we’d still provide technical support for the licenses. Please let me know so I can finish this up.
Technical Support Scope. 5.1 Support includes only Technical Support for the Software and/or Vocera Hosted Service used in conjunction with the Authorized Client Devices and requires that End User arrange to receive support for non-Vocera products (such as the wireless LAN, middleware, PBX, and integrated clinical systems) or hardware issues relating to Authorized Client Devices not manufactured by Vocera from End User’s own internal resources, or from another third party supplier. Third party software integrated into the Vocera Software is covered by Technical Support for purposes of this Section 5.
5.2 As a precondition to Vocera’s Support obligations hereunder, End User must arrange to provide support for End User’s personnel and agents. “User Support” means providing training, assistance and support to users of the
Technical Support Scope. Standard Technical Support does not extend to Customer requests (a) for assistance to update Customer's product data, workflow rules or reports, (b) to support or write custom code (c) for data management, or (d) any other assistance not directly related to a defect or product enhancement of the SaaS Services.