Common use of Technical Support Services Clause in Contracts

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(S) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support ▇▇▇-▇▇▇-▇▇▇▇ [Tech Support] from [9:00] A.M. to [4:30] P. M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.

Technical Support Services. 9.1 Technical support and updates Updates provided by Vendor shall include assistance and consultation by phone or chat to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone or email within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone or email within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support ▇▇▇866-▇▇▇882-▇▇▇▇ [Tech Support] 4141 from [9:00] 8:30 A.M. to [4:30] P. M. 6:00 P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇Monday through Thursday and 8:30 A.M. to 5;00 P,M. EST on Friday.▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone or chat to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone or email within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone or email within forty-forty- eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support [ ▇▇▇-▇▇▇-▇▇▇▇ [Tech Support▇] from [9:008:00] A.M. to [4:305:00] P. M. P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇).▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone or email to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone or email within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone or email within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number Electronic mail support ▇▇▇-▇▇▇-▇▇▇▇ [Tech Support] via Zendesk from [9:00] 9:00 A.M. to [4:30] P. M. 5:00 P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇).▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support ▇▇▇[888-▇▇▇963-▇▇▇▇ [Tech Support7550] from [9:00_7 ] A.M. to [4:30_8 ] P. M. P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇).▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone or email to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone or email within twenty-four (24) hours a commercially reasonable time during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone or email within forty-eight (48) hoursa commercially reasonable timeframe. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support ▇▇▇212-▇▇▇574-▇▇▇▇ 6000from [Tech Support] from [9:00_9 ] A.M. to [4:30_5 ] P. M. P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇).▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support ▇▇▇-▇▇▇-▇▇▇▇ [Tech Support] 877.321.1300 from [9:00] 9 A.M. to [4:30] P. M. 6 P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇).▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least one (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(SProduct(s) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support ▇▇▇[800-▇▇▇747-▇▇▇▇ [Tech Support4992] from [9:00[ 6:30_] A.M. to [4:304:00_] P. M. P.M. EST (Eastern Standard Time) or ▇▇▇▇@▇▇▇▇▇▇▇▇).▇▇▇.

Technical Support Services. 9.1 Technical support and updates provided by Vendor shall include assistance and consultation by phone to assist Customer, any other participating BOCES, or any school district Licensee in resolving problems with the use of the Product(s), at no charge. 9.2 Vendor shall provide support for the Product(s) for at least (1) year following any notification by Vendor to Customer, any other participating BOCES, or any school district Licensee that the Product(S) has been discontinued. 9.3 All requests for assistance to Vendor by Customer, any other participating BOCES, and/or any school district Licensee to resolve problems which cause the software to become “inoperative” will be acknowledged by Vendor by phone within twenty-four (24) hours during Vendor’s normal support hours. For less severe problems, Vendor must acknowledge the request for assistance by phone within forty-eight (48) hours. 9.4 Vendor also agrees to provide the following technical support services to Customer, any other participating BOCES, and any school district Licensee: 9.4.1 Toll Free Number support is available via email [▇▇▇-▇▇▇-▇▇▇▇ [Tech Support▇▇▇▇▇▇▇▇▇ or ▇▇▇▇▇▇▇ ▇▇▇▇▇] from [9:008:00] A.M. to [4:305:00] P. M. EST CST (Eastern Central Standard Time) or ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇, ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.