Technical Support Team Sample Clauses

The Technical Support Team clause defines the responsibilities and structure of the group designated to provide technical assistance under the agreement. It typically outlines the team's availability, the scope of support services offered (such as troubleshooting, maintenance, or user guidance), and the process for escalating complex issues. By clearly establishing how technical support will be delivered and who is responsible, this clause ensures that users have reliable access to help, thereby minimizing downtime and resolving technical problems efficiently.
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Technical Support Team. (a) Without limitation upon the provisions of Part A.1 of this Section, the Recipient shall maintain, at all times until the completion of the Project, Technical Support Team within the Office of the Prime Minster, with staff, terms of reference, mandate and resources satisfactory to the Association. (b) Without limitation to sub-paragraph (a) of this paragraph, the Technical Support Team shall support the staff of the Office of the Prime Minister with the responsibilities for, inter alia: (i) reviewing and consolidating the Annual Work Plans and Budgets, and ensuring their consistency with the Operational Manual; (ii) reviewing, on the basis of the appraisal of the Technical Planning Committee, and recommending to the Permanent Secretary in the Office of the Prime Minister for approval Subprojects whose cost falls within the threshold specified in the Operational Manual; (iii) reviewing progress made towards achieving the Project’s objectives; (iv) facilitating the coordination of Project activities among the entities represented in the Technical Working Group, and making recommendations for removal of any obstacles to the implementation of the Project; and (v) providing comments on reports and reviews prepared by the Beneficiaries for the benefit of the Association.
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Technical Support Team. On Licensee’s request, Tencent will provide the names of personnel assigned specifically to give technical support and maintenance to Licensee as provided in this Agreement. On Tencent’s request, Licensee will provide a list with the names of the employees designated specifically and on a full-time basis to receive technical support and maintenance from Tencent. Either Party may change the names on such lists at any time by providing written notice to the other Party.
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Technical Support Team. On Licensee’s request, Proxima will provide the names of personnel assigned specifically to give technical support and maintenance to Licensee as provided in this Agreement. On Proxima’s request, Licensee will provide a list with the names of the employees designated specifically and on a full-time basis to receive technical support and maintenance from Proxima. Either Party may change the names on such lists at any time by providing written notice to the other Party.
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Technical Support Team. The Technical Support Team has an excellent knowledge of the Fuse platform and the underlying technical architecture and systems used to run Fuse. They have access to system logs and diagnostic tools which help them to perform a deeper level of analysis than the Customer Service Team. The Technical Support Team may be able to resolve your issue if it is a configuration or settings issue on Fuse or on the customer’s infrastructure (internet browser configuration for example). Technical Support may need to ask you additional questions to gather information to help resolve the issue. If your issue has been attributed to our software not working in a way that has been specified and described, then we will raise this as a Bug. Our development team resolve bugs that have been passed to them by the Technical Support Team, prioritised according to our SLAs. We may also need to escalate to other Third-line support teams in order to get full resolution.
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Related to Technical Support Team

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Training Program It is agreed that there shall be an Apprenticeship Training Program, the provisions of which are set forth in Exhibit "D", which is attached hereto and forms part of this Agreement.

  • Project Management Plan Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan and

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.