Common use of Technical Support Clause in Contracts

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you You may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in Your order. If your Your order was placed through the Oracle Store, the effective date is the date your Your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your Your order may be renewed annually and, if you You renew the Software Updates or Product Support SULS for the same number of licenses for the same programsPrograms, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 43% over the prior year’s fees. If your Your order is fulfilled by a member of Oracle’s partner programProgram, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you You by your Your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 43% over the prior year's fees. If you You decide to purchase technical support for any license within a license set, you You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you You decide not to purchase technical support, you You may not update any unsupported program Program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessaryProgram.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. 3.1 If ordered, annual technical support Technical Support Services (including first year and all subsequent years) for Programs is provided under Oracle’s technical support policies Software Technical Support Policies in effect at the time the services Technical Support Services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the Technical Support Services. The technical support policies, Oracle Software Technical Support Policies are incorporated in this agreement, Agreement and are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services Technical Support Services provided for supported programs Programs during the period for which fees for technical support Technical Support Services have been paid. You should review the policies prior to entering into the ordering document order for the applicable servicesTechnical Support Services. You may access the current version of the technical support Oracle Software Technical Support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's fees. If you You decide to purchase technical support Technical Support Services for any Program license within a license set, you You are required to purchase technical support Technical Support Services at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you You decide not to purchase technical support, you You may not update any unsupported program Program licenses with new versions of the program. Oracle reserves Program. 3.2 If ordered, annual Technical Support Services (including first year and all subsequent years) for Hardware is provided under Oracle’s Hardware and Systems Support Policies in effect at the right to desupport its programs or particular versions of its programstime the Technical Support Services are provided. You will be notified agree to cooperate with Oracle and provide the access, resources, materials, personnel, information, and consents that Oracle may require in advance when order to perform the Technical Support Services. The Oracle determines that a program is Hardware and Systems Support Policies are incorporated in this Agreement and are subject to be desupported. Such desupport notices, which are posted change at Oracle’s customer support web sitediscretion; however, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then not materially reduce the level of Technical Support Services provided during the period for which fees for Technical Support Services have been paid. You should review the policies prior to entering into the order for Technical Support Services. You may access the current customer support web site) version of the Oracle Hardware and Systems Support Policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. 3.3 The Technical Support Services start date set forth in Your order shall serve as necessarythe commencement date of the Technical Support Services and the Technical Support Services ordered will be provided through the end date specified in Your order for the applicable Programs and/or Hardware.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support Technical support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support technical support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support technical support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support technical support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support technical support for the second renewal year will not increase by more than 4% over the prior year's ’s fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's ’s then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's ’s then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 44 % over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 44 % over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 44 % over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 4% over the prior year's ’s fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you yon may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 46% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 46% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, policies incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies polices prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://http//▇▇▇▇▇▇.▇▇▇/contracts/▇▇▇▇▇▇▇▇▇. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support Technical support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support technical support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support technical support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support technical support for the first renewal year will be the price quoted to you by your partner; , the fee for Software Updates or Product Support technical support for the second renewal year will not increase by more than 4% over the prior year's ’s fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you You may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in Your order. If your Your order was placed through the Oracle Store, the effective date is the date your Your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your Your order may be renewed annually and, if you You renew the Software Updates or Product Support SULS for the same number of licenses for the same programsPrograms, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 43% over the prior year’s fees. If your Your order is fulfilled by a member of Oracle’s partner programProgram, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you You by your Your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 43% over the prior year's fees. If you You decide to purchase technical support for any license within a license set, you You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you You decide not to purchase technical support, you You may not update any unsupported program Program licenses with new versions of the programProgram. Oracle reserves the right to desupport its programs or particular versions ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts License_Definitions and Rules_v120116_US_ENG Page 15 of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.23

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 43 % over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 43 % over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services Services you may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services Services are provided. The You acknowledge that the technical support policies, policies are incorporated in this agreement, agreement and are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services Services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable servicesServices. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If document unless otherwise stated in your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracleorder. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's feesannually. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical supportsupport at the time that you purchase the licenses and/or Hardware, you may not update any unsupported program licenses with new versions of the programprogram and you will be required to pay reinstatement fees in accordance with Oracle’s current technical support policies if you decide to purchase support at a later date. Oracle reserves Hardware and Systems Support acquired with your order may be renewed annually. If ordered, Oracle Hardware and Systems Support (including first year and all subsequent years) is provided under Oracle’s Hardware and Systems Support Policies in effect at the right to desupport its programs or particular versions of its programstime the technical support Services are provided. You will be notified agree to cooperate with Oracle and provide the access, resources, materials, personnel, information, and consents that Oracle may require in advance when order to perform the technical support Services. The Oracle determines that a program is Hardware and Systems Support Policies, incorporated in this agreement, are subject to be desupported. Such desupport notices, which are posted change at Oracle’s customer support web sitediscretion; however, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (not materially reduce the level of technical support Services provided during the period for which fees for Oracle Hardware and Systems Support have been paid. You should review the policies prior to entering into an order for technical support. You may access the current version of the Oracle Hardware and Systems Support Policies at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/us/support/policies/index.html. Oracle Hardware and Systems Support is effective upon the Commencement Date of the Hardware or Oracle's then current customer support web site) as necessaryupon the effective date of the order if shipment of Hardware is not required.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support Technical support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support technical support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support technical support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support technical support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support technical support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.