Additional Technical Support Terms Clause Samples
The 'Additional Technical Support Terms' clause defines the specific conditions and provisions under which technical support services are provided beyond the standard agreement. It typically outlines the scope of extra support, such as extended hours, specialized assistance, or premium response times, and may detail any associated fees or requirements for accessing these enhanced services. By clearly delineating the terms for supplementary support, this clause ensures both parties understand their obligations and entitlements, thereby preventing misunderstandings and facilitating smoother resolution of technical issues.
Additional Technical Support Terms. Each order for perpetual Product licenses will state the fee for Standard Technical Support Services for a period of twelve (12) months commencing on the date of delivery of those Products; this fee will be priced as a percentage of the license fees on the order. Except as otherwise specified on an order, (a) upon expiration of the initial annual subscription term, you have the option to renew Standard Technical Support Services on those Product licenses for subsequent annual subscription terms, each at an annual fee equal to the prior annual subscription term fee increased by the greater of CPI and five percent (5%); and (b) you agree to renew Standard Technical Support Services unless you provide written notice to us at least ninety (90) days before expiration of the then current subscription term that you desire to have your Technical Support Services lapse on all of your Product licenses. Standard Technical Support Services for term licenses is included as part of the term license fee. For each Product license, we will deliver to you, at your request, an Update at no charge as part of a Technical Support Services subscription. Updates will not include new products that we market separately. We warrant that we will not materially decrease the level of Technical Support Services provided during an active subscription to such Technical Support Services. クニカルサポートサービスをご提供します。当該サポート ✰各自は年間契約ベースで提供されます。 (b) サポートリエゾンお客様は、自らが購入するテクニカルサポートサービス✰レベルに基づいて、各自又はお客様✰ DSI に❜いてサポートリエゾン（マイク➫ストラテジー✰テクニカルサポートポリシーに定義されています。）を指定することができます。更に、追加✰サポートリエゾンを年間契約ベースで購入することもできます。 (c) エンタープライズサポート お客様✰テクニカルサポートサービス契約✰一環として、テクニカルサポートポリシーに記載されている特定✰「エンタープライズサポート」サービスを受けることが可能です（詳細はテクニカルサポートポリシーに記載されています。）。お客様が注文書を通じて前払い✰時間契約を行うことにより、追加✰エンタープライズサポートを購入することができます。 (d) 追加テクニカルサポート条項 永続的な本製品ライセンス ✰各注文には、当該本製品✰納入日より開始する 12 か ☎間✰スタンダードテクニカルサポートサービス✰料金を記載するも✰とします。本料金は当該注文書において記載されたライセンス料✰一定✰割合となります。注文書に特別✰明示がない限り、(a)初年度✰年間契約期間✰満了時に、お客様は、そ✰後✰年間契約期間における本製品✰ライセンスにかかるスタンダードテクニカルサポートサービスを、毎年、前年度✰年間契約料をCPI 又は5% ✰うちいずれか高い方✰割合で引き上げた額✰年間契約料にて更新する権利を有し、且❜(b)お客様は、遅くとも現行✰契約期間✰満了✰ 90 日前までに、マイク➫ストラテジーに対して、全て✰本製品ライセンスに関するお客様✰テクニカルサポートサービス✰終了を希望する旨 ✰書面通知を行わない限り、スタンダードテクニカルサポートサービスが更新することに合意します。定期ライセンスに❜いて✰スタンダードテクニカルサポートは、ライセンス料✰一部に含まれるも✰とします。マイク➫ストラテジーは、お客様に対し、お客様✰ご要請に応じて、本製品ライセンス✰各自に❜き、テクニカルサポートサービス購入✰一環として、無償で、アップデートをご提供します。アップデートには、マイク➫ストラテジーが別途販売する新製品は含まないも✰とします。マイク➫ストラテジーは、テクニカルサポートサービス✰契約が稼働している期間を条件として、そ✰レベルを著しく低下させないことを保証します。
Additional Technical Support Terms. Each order for perpetual Product licenses will state the fee for Standard Technical Support Services for a period of twelve (12) months commencing on the date of delivery of those Products; this fee will be priced as a percentage of the license fees on the order. Except as otherwise specified on an order, (a) upon expiration of the initial annual subscription term, you have the option to renew Standard Technical Support Services on those Product licenses for subsequent annual subscription terms, each at an annual fee equal to the prior annual subscription term fee increased by the greater of CPI and five percent (5%); and (b) you agree to renew Standard Technical Support Services unless you provide written notice to us at least ninety (90) days before expiration of the then current subscription term that you desire to have your Technical Support Services lapse on all of your Product licenses. Standard Technical Support Services for term licenses is included as part of the term license fee. For each Product license, we will deliver to you, at your request, an Update at no charge as part of a Technical Support Services subscription. Updates will not include new products that we market separately. We warrant that we will not materially decrease the level of Technical Support Services provided during an active subscription to such Technical Support Services. If you purchase perpetual Product licenses and related first- year Standard Technical Support Services through a Reseller and the Reseller does not renew Standard Technical Support Services with us on your behalf, then upon expiration of the initial annual subscription term, Standard Technical Support Services for those perpetual Product licenses (i) will automatically renew directly with us for one additional year at an annual rate equal to the first-year Standard Technical Support Services fee payable by the Reseller to us increased by the greater of CPI and five percent (5%), and (ii) will renew annually thereafter for subsequent annual subscription terms, each at an annual fee equal to the prior annual subscription term fee increased by the greater of CPI and five percent (5%), unless you provide written notice to us at least ninety (90) days before expiration of the then current subscription term that you desire to have your Technical Support Services lapse on all of your Product licenses.
Additional Technical Support Terms. Each order for perpetual Product licenses will state the fee for Standard Technical Support Services for a period of twelve (12) months commencing on the date of delivery of those Products; this fee will be priced as a percentage of the license fees on the order. Except as otherwise specified on an order, (a) upon expiration of the initial annual subscription term, you have the option to renew Standard Technical Support Services on those Product licenses for subsequent annual subscription terms, each at an annual fee equal to the prior annual subscription term fee increased by the greater of CPI and five percent (5%); and (b) you agree to renew Standard Technical Support Services unless you provide written notice to us at least ninety (90) days before expiration of the then current subscription term that you desire to have your Technical Support Services lapse on all of your Product licenses. Standard Technical Support Services for term licenses is included as part of the term license fee. For each Product license, we will deliver to you, at your request, an Update at no charge as part of a Technical Support Services subscription. Updates will not include new products that we market separately. We warrant that we will not materially decrease the level of Technical Support Services provided during an active subscription to such Technical Support Services.
Additional Technical Support Terms. Each order for perpetual Product licenses will state the fee for Standard Technical Support Services for a period of twelve (12) months commencing on the date of delivery of those Products; this fee will be priced as a percentage of the license fees on the order. Except as otherwise specified on an order, upon expiration of the initial annual subscription term, you have the option to renew Standard Technical Support Services on those Product licenses for subsequent annual subscription terms, each at an annual fee equal to the prior annual subscription term fee increased by the greater of CPI and five percent (5%). For each Product license, we will deliver to you, at your request, an Update at no charge as part of a Technical Support Services subscription. Updates will not include new products that we market separately. We warrant that we will not materially decrease the level of Technical Support Services provided during an active subscription to such Technical Support Services.
Additional Technical Support Terms. Each order for perpetual Product licenses will state the fee for Standard Technical Support Services for a period of twelve (12) months commencing on the date of delivery of those Products; this fee will be priced as a percentage of the license fees on the order. Except as otherwise specified on an order, (a) upon expiration of the initial annual subscription term, you have the option to renew Standard Technical Support Services on those Product licenses for subsequent annual subscription terms, each at an annual fee equal to the prior annual subscription 2.
Additional Technical Support Terms. Unless otherwise arranged through a separate service agreement, SPX is not responsible for validating an organization’s existing SharePoint environment or configuration. SPX expects that Licensee’s SharePoint environment adheres to Microsoft® best practices. Service pack and cumulative Updates should be tested and a rollback plan put in place before any Software products or updates are installed prior to production. SharePoint installation, configuration, health checks, and maintenance are all available as SPX Service Agreements at additional cost. SPX software support cannot make extraordinary efforts to resolve conflicts that may arise from the non-standard or incorrect installation or configuration of the following, including but not limited to: SharePoint environment; Windows Server environment; SQL Server environment; network; load balancing; Secure Socket Layer (SSL) termination; reverse proxies; Domain Name System (DNS) configuration; custom built or other third party tools or solutions; AJAX toolkit; custom master pages, Custom Style Sheet (CSS), JavaScript, Master Pages, or manually modified web configuration files. Such conflicts may be addressed under a separate SPX Service Agreement for an additional cost. If a technical support issue arises, as part of SPX standard troubleshooting efforts, SPX may request that a new web application and/or a new site collection be created with an Out Of The Box (OOTB) SharePoint team site, and SPX Software products deployed and configured within the test area before production. If the Software works as designed in the new web application/site collection, it will be assumed that underlying environmental constraints are responsible for the issue. In the event standard troubleshooting does not allow for identification and remediation of the root cause, Licensee will be advised to utilize the Software in the new web application and/or site collection, or independently resolve the issues on the original site. It is Licensee’s responsibility to conduct all tests requested by SPX technical support personnel as part of any troubleshooting effort, including utilization of a supported version of Internet Explorer, the only browser certified for use with SPX products. Refer to 2. Orders; Payments; Refunds section regarding delinquent accounts. SPX reserves the right to refuse or deny product support for delinquent accounts. A delinquent account is when the Licensee has not paid the Order/ Invoice within the specified term...
Additional Technical Support Terms. The following additional terms shall apply to all technical support services delivered by Novell, in addition to the terms of this Agreement and the NCSP Handbook:
Additional Technical Support Terms. Unless otherwise arranged through a separate service agreement, SPX is not responsible for validating an organization’s existing SharePoint environment or configuration. SPX expects that Licensee’s SharePoint environment adheres to Microsoft® best practices. Service pack and cumulative Updates should be tested and a rollback plan put in place before any Software products or updates are installed prior to production. SharePoint installation, configuration, health checks, and maintenance are all available as SPX Service Agreements at additional cost. SPX software support cannot make extraordinary efforts to resolve conflicts that may arise from the non-standard or incorrect installation or configuration of the following, including but not limited to: SharePoint environment; Windows Server environment; SQL Server environment; network; load balancing; Secure Socket Layer (SSL) termination; reverse proxies; Domain Name System (DNS) configuration; custom built or other third party tools or solutions; AJAX toolkit; custom master pages, Custom Style Sheet (CSS), JavaScript, Master Pages, or manually modified web configuration files. Such conflicts may be addressed under a separate SPX Service Agreement for an additional cost. If a technical support issue arises, as part of SPX standard troubleshooting efforts, SPX may request that a new web application and/or a new site collection be created with an Out Of The Box (OOTB) SharePoint team site, and SPX Software products deployed and configured within the test area before production. If the Software works as designed in the new web application/site collection, it will be assumed that underlying environmental constraints are responsible for the issue. In the event standard troubleshooting does not allow for identification and remediation of the root cause, Licensee will be advised to utilize the Software in the new web application and/or site collection, or independently resolve the issues on the original site. It is Licensee’s responsibility to conduct all tests requested by SPX technical support personnel as part of any troubleshooting effort, including utilization of a supported version of Internet Explorer, the only browser certified for use with SPX products. Refer to 2. Orders; Payments; Refunds section regarding delinquent accounts. SPX reserves the right to refuse or deny product support for delinquent accounts. A delinquent account is when the Licensee has not paid the Order/ Invoice within the specified term...