Technical Support. Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information and processes, is found by selecting the Cloud Service in the IBM support guide available at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/home/pages/support- guide/.
Appears in 14 contracts
Sources: Cloud Services Agreement, Cloud Services Agreement, Cloud Services Agreement
Technical Support. Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information and processes, is found by selecting the Cloud Service in the IBM support guide available at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/home/pages/support- guide/.supportguide/.
Appears in 3 contracts
Sources: Cloud Services Agreement, Cloud Services Agreement, Service Description
Technical Support. Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information and processes, is found by selecting the Cloud Service in the IBM support guide available at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇/support/home/pages/support- guide/.node/6553636.
Appears in 1 contract
Sources: Cloud Services Agreement
Technical Support. Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information and processes, is found by selecting the Cloud Service in the IBM support guide available at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/home/pages/support- guide/.guide/. Technical support is not applicable for Trial Cloud Services.
Appears in 1 contract
Sources: Service Description