Common use of Telephone System Clause in Contracts

Telephone System. a. The ADRC shall have its own dedicated toll free phone number. If the ADRC chooses to also maintain a local phone number or numbers, these numbers must be solely dedicated to the ADRC. b. The ADRC phone number(s) shall be publicized on the ADRC’s web site, in the ADRC’s marketing materials, and published in local telephone book(s). For county-based ADRCs, the ADRC phone number shall also be publicized on the home page of the county’s web site if other county agency telephone numbers are included on the home page. c. The ADRC telephone shall be answered during the ADRC’s business hours directly by a person who will identify to the caller that they have called the “Aging and Disability Resource Center.” Incoming calls to the ADRC shall be answered promptly. d. The telephone system shall transfer calls internally within the ADRC without requiring the caller to place a separate call. The capacity to transfer calls internally within the ADRC applies to both single office ADRCs and multiple- office ADRCs, including regional ADRCs. The customer shall be informed if their call is being transferred, and ADRC staff shall speak with the receiving staff member to identify the caller and complete the transfer. e. If, after regular business hours, the ADRC phone is not answered by a person, then it shall be answered by a system that identifies the ADRC’s regular business hours, permits callers to leave a message, and refers callers to an emergency number. The ADRC shall respond to phone messages by the end of the next business day.

Telephone System. a. The ADRC shall have its own dedicated toll free phone number. If the ADRC chooses to also maintain a local phone number or numbers, these numbers must be solely dedicated to the ADRC. b. . The ADRC phone number(s) ), local and toll free, shall be publicized on the ADRC’s web sitewebsite, in the ADRC’s marketing materials, and published in local telephone book(s). For county-county- based ADRCs, the ADRC phone number shall also be publicized on the home page homepage of the county’s web site website if other county agency telephone numbers are included on the home page. c. homepage. The ADRC telephone shall be answered during the ADRC’s business hours directly by a person who will identify to the caller that they have called the “Aging and Disability Resource Center.” Incoming calls to the ADRC shall be answered promptly. d. . The telephone system shall transfer calls internally within the ADRC without requiring the caller to place a separate call. The capacity to transfer calls internally within the ADRC applies to both single office ADRCs and multiple- multiple-office ADRCs, including regional ADRCs. The customer shall be informed if their call is being transferred, transferred and the ADRC staff shall speak with the receiving staff member to identify the caller and complete the transfer. e. . If, after regular business hours, the ADRC phone is not answered by a person, then it shall be answered by a system that identifies the ADRC’s regular business hours, permits callers to leave a message, message and refers callers to an emergency phone number. The ADRC shall respond to phone messages by the end of the next business day.