Common use of TERM AND SCOPE OF AGREEMENT Clause in Contracts

TERM AND SCOPE OF AGREEMENT. IT and the WU user community agree to work together with mutual respect and courtesy. IT clients should contact the Help Desk with requests for software, hardware, network and telecommunications services. Help Desk requests for assistance will be handled according to assigned priority and staff availability. IT acknowledges that research-related services are often urgent, due to grant application timelines and experimental schedules. (See “Support Levels” on page 2). The Research Support Specialist (as designated by IT) has as his/her primary responsibility the resolution of such research-related issues. g. when experiments are not running; many users on one machine precludes individual backups, computer is not networked, etc). In such cases the PI or their designated staff member will be responsible to routinely run the backups. IT is not responsible for loss of productivity due to hardware or software issues. IT and the Research