Terms and Conditions of Support Sample Clauses
The 'Terms and Conditions of Support' clause defines the rules and parameters under which support services will be provided to the customer. It typically outlines the scope of support, such as what types of issues are covered, the hours during which support is available, and any limitations or exclusions. For example, it may specify whether support is offered via phone, email, or online portal, and detail response times for different types of requests. This clause ensures both parties have a clear understanding of the support relationship, helping to manage expectations and prevent disputes over the level or type of assistance provided.
Terms and Conditions of Support. Subject to such different or additional terms and conditions as may be set forth in Requirements of the RFP, and any other part of this Agreement, Consultant shall at minimum provide good and sufficient twenty-four-hour, year-round support through a toll-free "800" telephone number connection to Consultant’s technical support staff, and through an Internet web site through which NYSDOT staff may contact Consultant’s technical support staff 24 hours a day, 7 days a week, 365 days per year, in order to present inquiries and/or requests for support and technical assistance, and obtain such assistance. In accordance with the provisions of this Requirements of the RFP, and any other part of this Agreement, providing NYSDOT with access to the current version of the proprietary, developed, or licensed third-party software and related systems involved in the project underlying this Agreement, Consultant’s obligation to provide ongoing support shall be limited to the then current version of such software and/or systems, and the immediately preceding version of same for a period of twelve (12) months after it is first superseded.
Terms and Conditions of Support. Subject to such different or additional terms and conditions as may be set forth in Requirements of the SOI, and any other part of this Agreement, Consultant shall at minimum provide good and sufficient twenty-four-hour, year- round support through a toll-free "800" telephone number connection to Consultant’s technical support staff, and through an Internet web site through which NYSDOT staff may contact Consultant’s technical support staff 24 hours a day, 7 days a week, 365 days per year, in order to present inquiries and/or requests for support and technical assistance, and obtain such assistance. In accordance with the provisions of this Requirements of the SOI, and any other part of this Agreement, providing NYSDOT with access to the current version of the proprietary, developed, or licensed third-party software and related systems involved in the project underlying this Agreement, Consultant’s obligation to provide ongoing support shall be limited to the then current version of such software and/or systems, and the immediately preceding version of same for a period of twelve (12) months after it is first superseded.
Terms and Conditions of Support. A. For Software Support, RevQ shall only be responsible for providing Support for RevQ’s most current Release of the Software and for the three (3) previous releases of the Software.
B. RevQ shall be under no obligation to furnish Support under this Agreement should Support be required as a result of:
1. Operation of the Software in environmental conditions outside those prescribed by the hardware platform manufacturer;
2. Failure by County to keep the hardware platform properly maintained in accordance with standards of maintenance prescribed by the manufacturer; or
3. The Software maintained or modified by anyone other than RevQ or a third party authorized by RevQ.
C. In the event it is determined that RevQ provided Support arising from the above or from some other cause not related to the Software, RevQ reserves the right to charge County for the performance of such Support as an Additional Service.
D. Notwithstanding the exclusions specified above, RevQ obligations to provide support shall not be affected by County’s modification of the Software so long as RevQ can discharge its Support obligations notwithstanding such modifications or following their removal by County.
E. County agrees to provide the necessary equipment to allow remote access for RevQ or its agent, to County’s computer system for the purpose of carrying out this agreement.
F. County agrees to provide a person to work with RevQ in diagnosing areas of concern.
G. This Module contains the entire agreement of the parties with respect to its subject matter and supersedes all existing agreements and all other oral, written or other communications between them concerning its subject matter. This Module shall not be modified in any way except by a written agreement subscribed by both parties. COLUMBIA ULTIMATE INC., a Washington Corporation ▇▇▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇ This Software Development Module is made part of the Software License Agreement, effective as of July 1, 2014, between RevQ and County. This Software Development Module is subject in all respects to the Software License Agreement, except that in the event of a conflict between this Module and the Software License Agreement, the terms and conditions of this Software Development Module shall govern for the purposes of this Module only.
Terms and Conditions of Support. A. For Software Support, RevQ shall only be responsible for providing Support for RevQ’s most current Release of the Software and for the three (3) previous releases of the Software.
B. RevQ shall be under no obligation to furnish Support under this Agreement should Support be required as a result of:
Terms and Conditions of Support