Training, Support and Maintenance Clause Samples

The Training, Support and Maintenance clause outlines the obligations of one party to provide necessary instruction, ongoing assistance, and upkeep for a product or service. Typically, this clause specifies the types of training offered, the scope and availability of support services (such as help desks or troubleshooting), and the maintenance activities to ensure continued functionality, like software updates or repairs. Its core function is to ensure that users can effectively utilize the product or service and that any issues are promptly addressed, thereby minimizing downtime and maximizing value for the client.
Training, Support and Maintenance. Consultant shall offer training in the use and implementation of NYSDOT’s Traffic Data System and any COTS, Developed Software, or Consultant-Owned Software to NYSDOT users and as directed, to municipalities, state and local authorities, commissions, and railroads who will be using NYSDOT’s Traffic Data System, in accordance with Schedule A ‘Scope of Services’ and any other part of this Agreement.
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Training, Support and Maintenance. Consultant shall offer training in the use and implementation of the CSMIN and any COTS, Developed or Consultant-Owned Software, to NYSDOT staff, consultant, and other structure owners, including but not limited to municipalities, state and local authorities, commissions, and railroads that will be using the System, in accordance with the RFP and any other part of this Agreement.
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Training, Support and Maintenance. Consultant shall offer training in the use and implementation of the ATMS and any COTS, Developed or Consultant-Owned Software, to NYSDOT staff, consultant and other structure owners including, but not limited to, municipalities, state and local authorities, commissions, and railroads who will be using the System, in accordance with Section 3.3.8 of the RFP, and any other part of this Agreement.
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Training, Support and Maintenance. Consultant shall offer training in the use and implementation of the HOOCS and any COTS, Developed or Consultant-Owned Software, to NYSDOT staff, consultant, and other structure owners, including but not limited to municipalities, state and local authorities, commissions, and railroads that will be using the System, in accordance with the RFP and any other part of this Agreement.
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Training, Support and Maintenance. Consultant shall offer training in the use and implementation of the BDIS and any COTS, Developed or Consultant-Owned Software, to NYSDOT staff, consultant and other structure owners including, but not limited to, municipalities, state and local authorities, commissions, and railroads who will be using the System, in accordance with Section 3.3.8 of the RFP, and any other part of this Agreement. 13.1 Scope and duration of consultant maintenance and support of proprietary, developed, and/or licensed third-party software and systems. Following initial installation and implementation of the proprietary, developed, or licensed third-party software and related systems involved in the project underlying this Agreement, Consultant shall provide ongoing maintenance and support during the term of this Agreement for such software and systems. Consultant shall at minimum provide NYSDOT with the same level of maintenance and support for Consultant’s proprietary, developed, and/or licensed software that Consultant provides to other institutional clients and customers.
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Training, Support and Maintenance. (a) Metrolinx will be responsible for maintaining and updating all training materials based on PRESTO NG. (b) If Metrolinx has undertaken a modification/updating to PRESTO NG, Metrolinx will conduct training due to the modification/update for all affected personnel (up to 5% of TTC employees). The mandate of the PRESTO/TTC Joint Executive Committee (JEC) is to advise and provide counsel on the strategic and project direction for PRESTO/TTC project. The JEC will provide resolutions for escalated issues and business problems (business/strategy, operations, and finance) and indicate concurrence to key decisions. The JEC will also serve as a forum for the parties to discuss significant issues and proposed changes regarding operations, finance, and risk management. • Have a complete understanding of the scope and objectives of the Implementation Services; • Provide strategic direction for PRESTO/TTC project and assess performance in the achievement of the project strategy; • Provide input and monitor the integrated project plan; • Provide strategic decisions or commitments on the business issues and strategies; • Ensure the scope of the Implementation Services aligns with the requirements of the Parties and the TTC Business Requirements; • Ensure effort and expenditure are appropriate to the Parties’ expectation; • Make decisions on strategies to address project-wide deviations that will have an impact outside of the project’s critical path, scope, procurement, fiscal or resource allocations; • Manage emerging and on-going political issues that impact the project; • Identify public communications pieces related to the project; • Responsible for disseminating key information regarding the project throughout their respective organizations, acting as a conduit for relevant communications including senior management; • Review all change requests that impact the project, understand costs and timelines, and play an active role in ensuring that scope, budget and timeline are controlled (e.g. Approval of Requests for Change to any of the three constraints); • Be aware of issues that affect all stakeholder groups, and the manner that stakeholder groups are affected; • Collaborate across organizations to resolve all pending issues quickly and in the best interest of the Parties; • Provide resolutions for escalated issues and business problems (e.g., business rule changes, incidents, finance); • Address any issue that has major implications for the delivery of the Impleme...
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Training, Support and Maintenance. 8.1 VAR shall provide First Line Technical Support and Second Line Technical Support to End Users in the Field of Use, and shall provide sufficient trained personnel to adequately provide such support.
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Training, Support and Maintenance. Consultant shall offer training in the use and implementation of the BDIS and any COTS, Developed or Consultant-Owned Software, to NYSDOT staff, consultant and other structure owners including, but not limited to, municipalities, state and local authorities, commissions, and railroads who will be using the System, in accordance with Section 3.3.8 of the RFP, and any other part of this Agreement.
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Training, Support and Maintenance 
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Related to Training, Support and Maintenance

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

  • Operations and Maintenance Seller shall not during the months of June through September inclusive schedule any non-emergency maintenance that reduces the energy generating capability of the Facility by more than ten percent (10%), unless (i) such outage is required to avoid damage to the Facility, (ii) such maintenance is necessary to maintain equipment warranties and cannot be scheduled outside the months of June through September, (iii) such outage is required in accordance with prudent electrical practices, or (iv) the Parties agree otherwise in writing.

  • Notifications of Outages and Maintenance In the event that a Registry Operator plans maintenance, it will provide notice to the ICANN emergency operations department, at least, twenty-­‐four (24) hours ahead of that maintenance. ICANN’s emergency operations department will note planned maintenance times, and suspend Emergency Escalation services for the monitored services during the expected maintenance outage period. If Registry Operator declares an outage, as per its contractual obligations with ICANN, on services under a service level agreement and performance requirements, it will notify the ICANN emergency operations department. During that declared outage, ICANN’s emergency operations department will note and suspend emergency escalation services for the monitored services involved.